這就不得不推薦Shobhadoshi的考試考古題了，它可以讓你少走許多彎路，節省時間幫助你考試合格。彰顯一個人在某一領域是否成功往往體現在他所獲得的資格證書上，在IT行業也不外如是。所以現在很多人都選擇參加CRT-261考古題資格認證考試來證明自己的實力。 但是我們的Shobhadoshi是唯一一家由頂尖行業專家研究的參考材料研究出來的考試練習題和答案的網站。我們的資料能確保你第一次參加Salesforce CRT-261考古題 認證考試就可以順利通過。 擁有高品質的考題資料，能幫助考生通過第一次嘗試的CRT-261考古題考試。

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CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B

QUESTION NO: 2
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C

QUESTION NO: 3
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C

QUESTION NO: 4
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D

QUESTION NO: 5
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A

我們的Salesforce的Cisco 300-510考試認證培訓資料包含試題及答案，這些資料是由我們資深的IT專家團隊通過自己的知識及不斷摸索的經驗而研究出來的，它的內容有包含真實的考試題，如果你要參加Salesforce的Cisco 300-510考試認證，選擇Shobhadoshi是無庸置疑的選擇。 作為一名專業的IT人員，如何證明自己的能力，加強自己在公司的地位，獲得Salesforce Cisco 350-701認證可以提高你的IT技能，以獲得更好的工作機會。 有了它你就可以毫不費力的通過了這麼困難的Salesforce的Amazon AWS-Solutions-Architect-Associate-KR考試認證。 Amazon AWS-Certified-Machine-Learning-Specialty-KR - Shobhadoshi提供的學習材料可以讓你100%通過考試而且還會為你提供一年的免費更新。 Cisco 350-801 - 來吧，你將是未來最棒的IT專家。

Updated: May 28, 2022