在這種情況下，如果一個資格都沒有就趕不上別人了。那麼，你決定參加哪個考試呢？Salesforce的考試怎麼樣呢？比如像CRT-261證照指南認證考試這樣的考試。這是非常有價值的考試，肯定能幫助你實現你的願望。 我們Shobhadoshi全面提供Salesforce的CRT-261證照指南考試認證資料，為你提示成功。我們的培訓資料是由專家帶來的最新的研究材料，你總是得到最新的研究材料，保證你的成功會與我們Shobhadoshi同在，我們幫助你，你肯定從我們這裏得到最詳細最準確的考題及答案，我們培訓工具定期更新，不斷變化的考試目標。 Salesforce的CRT-261證照指南考古題包含了PDF電子檔和軟件版，還有在線測試引擎，全新收錄了CRT-261證照指南認證考試所有試題，并根據真實的考題變化而不斷變化，適合全球考生通用。

Salesforce Service Cloud Consultant CRT-261 Shobhadoshi不僅可靠性強，而且服務也很好。

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CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A

QUESTION NO: 2
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D

QUESTION NO: 3
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B

QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 5
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

Salesforce的Cisco 350-801考試認證是當代眾多考試認證中最有價值的考試認證之一，在近幾十年裏，電腦科學教育已獲得了世界各地人們絕大多數的關注，它每天都是IT資訊技術領域的必要一部分，所以IT人士通過Salesforce的Cisco 350-801考試認證來提高自己的知識，然後在各個領域突破。 Microsoft AZ-305-KR - 通過了認證你在IT行業將體現國際價值。 當我們第一次開始提供Salesforce的Huawei H13-222_V1.0考試的問題及答案和考試模擬器，我們做夢也沒有想到，我們將做出的聲譽，我們現在要做的是我們難以置信的擔保形式，Shobhadoshi的擔保，你會把你的Salesforce的Huawei H13-222_V1.0考試用來嘗試我們Salesforce的Huawei H13-222_V1.0培訓產品之一，這是正確的，合格率100%，我們能保證你的結果。 Python Institute PCET-30-01 - 如果你想在IT行業更上一層樓，選擇我們Shobhadoshi那就更對了，我們的培訓資料可以幫助你通過所有有關IT認證的，而且價格很便宜，我們賣的是適合，不要不相信，看到了你就知道。 Huawei H19-486_V1.0 - 我們Shobhadoshi網站在全球範圍內赫赫有名，因為它提供給IT行業的培訓資料適用性特別強，這是我們Shobhadoshi的IT專家經過很長一段時間努力研究出來的成果。

Updated: May 28, 2022