你可以點擊Shobhadoshi的網站下載考古題的demo。PDF版和軟體版都有，事先體驗一下吧。讓我們親自檢驗一下考古題的品質吧。 想參加CRT-261題庫認證考試嗎？想取得CRT-261題庫認證資格嗎？沒有充分準備考試的時間的你應該怎麼通過考試呢？其實也並不是沒有辦法，即使只有很短的準備考試的時間你也可以輕鬆通過考試。那麼怎麼才能做到呢？方法其實很簡單，那就是使用Shobhadoshi的CRT-261題庫考古題來準備考試。 經過考試認證數據中心顯示，Shobhadoshi提供最準確和最新的IT考試資料，幾乎包括所有的知識點，是最好的自學練習題，幫助您快速通過CRT-261題庫考試。

Salesforce Service Cloud Consultant CRT-261 如果你考試失敗，我們會全額退款給你。

Salesforce Service Cloud Consultant CRT-261題庫 - Certification Preparation for Service Cloud Consultant Shobhadoshi是個可以滿足很多客戶的需求的網站。 你可以在Shobhadoshi的網站上下載部分Shobhadoshi的最新的關於Salesforce CRT-261 考試證照 認證考試練習題及答案作為免費嘗試了，相信不會讓你失望的。Shobhadoshi的最新的關於Salesforce CRT-261 考試證照 認證考試練習題及答案和真實考試題目是很接近。

現在有許多IT培訓機構都能為你提供Salesforce CRT-261題庫 認證考試相關的培訓資料，但通常考生通過這些網站得不到詳細的資料。因為他們提供的關於Salesforce CRT-261題庫 認證考試資料都比較寬泛，不具有針對性，所以吸引不了考生的注意力。

Salesforce CRT-261題庫 - 如果你考試失敗，我們會全額退款給你。

當你進入Shobhadoshi網站，你看到每天進入Shobhadoshi網站的人那麼多，不禁感到意外。其實這很正常的，我們Shobhadoshi網站每天給不同的考生提供培訓資料數不勝數，他們都是利用了我們的培訓資料才順利通過考試的，說明我們的Salesforce的CRT-261題庫考試認證培訓資料真起到了作用，如果你也想購買，那就不要錯過我們Shobhadoshi網站，你一定會非常滿意的。

我們Shobhadoshi Salesforce的CRT-261題庫考試的試題及答案，為你提供了一切你所需要的考前準備資料，關於Salesforce的CRT-261題庫考試，你可以從不同的網站或書籍找到這些問題，但關鍵是邏輯性相連，我們的試題及答案不僅能第一次毫不費力的通過考試，同時也能節省你寶貴的時間。

CRT-261 PDF DEMO:

QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 4
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 5
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

所有的IT人士都熟悉的Salesforce的ISACA COBIT-Design-and-Implementation考試認證，並且都夢想有那頂最苛刻的認證，這是由被普遍接受的Salesforce的ISACA COBIT-Design-and-Implementation考試認證的最高級別認證，你可以得到你的職業生涯。 如果你發現我們Cisco 300-215有任何品質問題或者沒有考過，我們將無條件全額退款，Shobhadoshi是專業提供Salesforce的Cisco 300-215最新考題和答案的網站，幾乎全部覆蓋了Cisco 300-215全部的知識點.。 我們都是平平凡凡的普通人，有時候所學的所掌握的東西沒有那麼容易徹底的吸收，所以經常忘記，當我們需要時就拼命的補習，當你看到Shobhadoshi Salesforce的APA AICP考試培訓資料是，你才明白這是你必須要購買的，它可以讓你毫不費力的通過考試，也可以讓你不那麼努力的補習，相信Shobhadoshi，相信它讓你看到你的未來美好的樣子，再苦再難，只要Shobhadoshi還在，總會找到希望的光明。 APA AICP - 有了我們Shobhadoshi的提供的高品質高品質的培訓資料，保證你通過考試，給你準備一個光明的未來。 取得了Huawei H19-639_V1.0的認證資格以後，你還可以參加其他的IT認證考試。

Updated: May 28, 2022