如果你想選擇通過 Salesforce CRT-261考試題庫 認證考試來使自己在如今競爭激烈的IT行業中地位更穩固，讓自己的IT職業能力變得更強大，你必須得具有很強的專業知識。而且通過 Salesforce CRT-261考試題庫 認證考試也不是很簡單的。或許通過Salesforce CRT-261考試題庫認證考試是你向IT行業推廣自己的一個敲門磚，但是不一定需要花費大量的時間和精力來復習相關知識，你可以選擇用我們的 Shobhadoshi的產品，是專門針對IT認證考試相關的培訓工具。 Shobhadoshi的IT技術專家為了讓大家可以學到更加高效率的資料一直致力於各種IT認證考試的研究，從而開發出了更多的考試資料。只要你使用過一次Shobhadoshi的資料，你就肯定還想用第二次。 我們的Shobhadoshi不僅能給你一個好的考試準備，讓你順利通過Salesforce CRT-261考試題庫 認證考試，而且還會為你提供免費的一年更新服務。

Salesforce Service Cloud Consultant CRT-261 Shobhadoshi提供的產品有很高的品質和可靠性。

使用我們軟件版本的CRT-261 - Certification Preparation for Service Cloud Consultant考試題庫題庫可以幫您評估自己掌握的知識點，從而在考試期間增加問題的回憶，幫助快速完成考試。 Shobhadoshi Salesforce的新版 CRT-261 考古題認證的培訓工具包是由Shobhadoshi的IT專家團隊設計和準備的，它的設計與當今瞬息萬變的IT市場緊密相連，Shobhadoshi的訓練幫助你利用不斷發展的的技術，提高解決問題的能力，並提高你的工作滿意度，我們Shobhadoshi Salesforce的新版 CRT-261 考古題認證覆蓋率超過計畫的100%，只要你使用我們的試題及答案，我們保證你一次輕鬆的通過考試。

你還在為通過Salesforce CRT-261考試題庫認證考試難度大而煩惱嗎？你還在為了通過Salesforce CRT-261考試題庫認證考試廢寢忘食的努力復習嗎？想更快的通過Salesforce CRT-261考試題庫認證考試嗎？快快選擇我們Shobhadoshi吧！有了他可以迅速的完成你的夢想。

Salesforce Salesforce CRT-261考試題庫 是一個專業知識和技能的認證考試。

如果你要參加Salesforce的CRT-261考試題庫認定考試，Shobhadoshi的CRT-261考試題庫考古題是你最好的準備工具。這個資料可以幫助你輕鬆地通過考試。這是一個評價很高的資料，有了它，你就不用再擔心你的考試了。因為這個考古題可以解決你在準備考試時遇到的一切難題。在購買Shobhadoshi的CRT-261考試題庫考古題之前，你還可以下載免費的考古題樣本作為試用。這樣你就可以自己判斷這個資料是不是適合自己。

我們會在互聯網上免費提供部分關於Salesforce CRT-261考試題庫 認證考試的練習題讓嘗試，您會發現Shobhadoshi的練習題是最全面的，是你最想要的。

CRT-261 PDF DEMO:

QUESTION NO: 1
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B

QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

Huawei H19-640_V1.0 - 如果你想知道你是不是充分準備好了考試，那麼你可以利用軟體版的考古題來測試一下自己的水準。 Cisco 300-745 - 一些IT認證證書可以幫助你在競爭激烈的IT行業裏步步高升。 我們為幫助考生通過他們第一次嘗試的ACAMS CAMS考試而感到自豪，在過去兩年里，ACAMS CAMS題庫的成功率絕對是令人驚嘆的，這是一個100%保證通過的學習資料。 我們Shobhadoshi網站始終致力於為廣大考生提供全部真實的 Salesforce的HP HP2-I79認證的考試培訓資料，Shobhadoshi Salesforce的HP HP2-I79認證考試考古題軟體供應商授權的產品，覆蓋率廣，可以為你節省大量的時間和精力。 無論您是工作比較忙的上班族，還是急需認證考試的求職者，我們的Salesforce AACN CCRN-Pediatric考古題都適合您們使用，保證100%通過考試。

Updated: May 28, 2022