CRT-261考試備考經驗介紹

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CRT-261 PDF DEMO:

QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B

QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 4
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A

QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

通過Salesforce Microsoft AZ-305的考試是不簡單的,選擇合適的培訓是你成功的第一步,選擇好的資訊來源是你成功的保障,而Shobhadoshi的產品是有很好的資訊來源保障。 Huawei H19-389_V1.0 - 學歷只是一個敲門磚,而實力確是你穩固自己地位的基石。 你可以先在網上免費下載Shobhadoshi為你提供的部分Salesforce Microsoft SC-300認證考試的練習題和答案,一旦你決定了選擇了Shobhadoshi,Shobhadoshi會盡全力幫你通過考試。 Microsoft GH-500 - 每個IT人士都在努力,不是為了升職就是為了加薪,這也是現代社會所形成的壓力的一種體現。 而Salesforce Google Google-Workspace-Administrator 認證考試就是個檢驗IT技術的認證考試之一。

Updated: May 28, 2022

CRT-261考試備考經驗,CRT-261熱門題庫 - Salesforce CRT-261學習資料

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考試編碼:CRT-261
考試名稱:Certification Preparation for Service Cloud Consultant
更新時間:2025-06-11
問題數量:198題
Salesforce CRT-261 最新試題

  下載免費試用


 

軟體引擎

考試編碼:CRT-261
考試名稱:Certification Preparation for Service Cloud Consultant
更新時間:2025-06-11
問題數量:198題
Salesforce CRT-261 考題免費下載

  下載免費試用


 

在線測試引擎

考試編碼:CRT-261
考試名稱:Certification Preparation for Service Cloud Consultant
更新時間:2025-06-11
問題數量:198題
Salesforce CRT-261 最新考證

  下載免費試用


 

最新 CRT-261 題庫

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