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Shobhadoshi為通過CRT-261熱門考古題考試提供最完整有效的方案,幫祝廣大考生在考試中獲得更多的優勢。確保你只獲得最新的和最有效的Salesforce CRT-261熱門考古題考古題,我們也希望客戶能隨時隨地的訪問,于是有了多個版本的題庫資料。PDF版的題庫方便你閱讀,為你真實地再現CRT-261熱門考古題考試題目,軟件版本的題庫作為一個測試引擎,可以幫你模擬真實的CRT-261熱門考古題考試環境,為考生做好充足的考前準備。通過Salesforce CRT-261熱門考古題考試不再是夢想,我們的考古題就可以確保你成功。
如果你想輕鬆通過考試,那麼快來試試吧。通過CRT-261熱門考古題認證考試好像是一件很難的事情。
QUESTION NO: 1
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 3
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 4
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
SAP C_THR97_2411 - Shobhadoshi的考試練習題和答案可以為一切參加IT行業相關認證考試的人提供一切所急需的資料。 SAVE International VMA - 你不可能找到比它更好的考試相關的資料了。 Salesforce SAP C_HRHFC_2411認證證書可以加強你的就業前景,可以開發很多好的就業機會。 我們提供最新的PDF和軟件版本的問題和答案,可以保證考生的HP HPE2-B07考試100%通過。 Shobhadoshi提供的Salesforce Amazon AWS-Solutions-Architect-Associate考試練習題和答案和真實的考試練習題和答案有很大的相似性。
Updated: May 28, 2022
考試編碼:CRT-261
考試名稱:Certification Preparation for Service Cloud Consultant
更新時間:2025-06-11
問題數量:198題
Salesforce CRT-261 通過考試
下載免費試用
考試編碼:CRT-261
考試名稱:Certification Preparation for Service Cloud Consultant
更新時間:2025-06-11
問題數量:198題
Salesforce CRT-261 考試指南
下載免費試用
考試編碼:CRT-261
考試名稱:Certification Preparation for Service Cloud Consultant
更新時間:2025-06-11
問題數量:198題
Salesforce CRT-261 熱門考古題
下載免費試用