Salesforce的CRT-261考題套裝認證考試是現在IT領域非常有人氣的考試。取得這個考試的認證資格對想晉升的人們來說是最好的，也是最可以看到效果的選擇。而且，借助這個考試你也可以提高自己的技能，掌握更多的對工作有用的技術。 Shobhadoshi是唯一能供給你們需求的全部的Salesforce CRT-261考題套裝 認證考試相關資料的網站。利用Shobhadoshi提供的資料通過Salesforce CRT-261考題套裝 認證考試是不成問題的，而且你可以以很高的分數通過考試得到相關認證。 你瞭解Shobhadoshi的CRT-261考題套裝考試考古題嗎？為什麼用過的人都讚不絕口呢？是不是很想試一試它是否真的那麼有效果？趕快點擊Shobhadoshi的網站去下載吧，每個問題都有提供demo，覺得好用可以立即購買。

你也會很快很順利的通過Salesforce CRT-261考題套裝的認證考試。

Shobhadoshi為Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant考題套裝 認證考試提供的培訓方案只需要20個小時左右的時間就能幫你鞏固好相關專業知識，讓你為第一次參加的Salesforce CRT-261 - Certification Preparation for Service Cloud Consultant考題套裝 認證考試做好充分的準備。 Shobhadoshi提供的培訓資料是由很多IT資深專家不斷利用自己的經驗和知識研究出來的，品質很好，準確性很高。一旦你選擇了我們Shobhadoshi，不僅能夠幫你通過Salesforce CRT-261 學習資料 認證考試和鞏固自己的IT專業知識，還可以享用一年的免費售後更新服務。

Shobhadoshi Salesforce的CRT-261考題套裝考試培訓資料得到廣大考生的稱譽已經不是最近幾天的事情了，說明Shobhadoshi Salesforce的CRT-261考題套裝考試培訓資料信得過，確實可以幫助廣大考生通過考試，讓考生沒有後顧之憂，Shobhadoshi Salesforce的CRT-261考題套裝考試培訓資料暢銷和同行相比一直遙遙領先，率先得到廣大消費者的認可，口碑當然不用說，如果你要參加 Salesforce的CRT-261考題套裝考試，就趕緊進Shobhadoshi這個網站，相信你一定會得到你想要的，不會錯過就不會後悔，如果你想成為最專業最受人矚目的IT專家，那就趕緊加入購物車吧。

Salesforce CRT-261考題套裝 - 當然，這也並不是說你就完全不用努力了。

ShobhadoshiのCRT-261考題套裝考古題可以讓你輕鬆地準備考試。另外，如果你是第一次參加考試，那麼你可以使用軟體版的考古題。因為這是一個完全模擬真實考試的氛圍和形式的軟體。你可以提前感受到真實的考試。這樣你在真實的考試中就不會感到緊張。用過了軟體版的考古題，你就可以在參加考試時以一種放鬆的心態來做題，有利於你正常發揮你的水準。

Shobhadoshi绝对是一个全面保障你的利益，设身处地为你考虑的网站。不要再猶豫了，如果想體驗一下考古題的內容，那麼快點擊Shobhadoshi的網站獲取吧。

CRT-261 PDF DEMO:

QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

Palo Alto Networks XSIAM-Analyst - 使用了Shobhadoshi的考古題，你在參加考試時完全可以應付自如，輕鬆地獲得高分。 你想在IT行業中大顯身手嗎，你想得到更專業的認可嗎？快來報名參加IAPP CIPP-US資格認證考試進一步提高自己的技能吧。 成千上萬的IT考生通過我們的產品成功通過考試，該GIAC GDAT考古題的品質已被廣大考生檢驗。 一些通過EMC D-MSS-DS-23考試的考生成為了我們的回頭客，他們說選擇Shobhadoshi就意味著選擇成功。 成千上萬的IT考生通過使用我們的產品成功通過考試，Salesforce Oracle 1Z1-922考古題質量被廣大考試測試其是高品質的。

Updated: May 28, 2022