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QUESTION NO: 1
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 3
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
ISQI CTFL_Syll_4.0 - 通過這些使用過產品的人的回饋,證明我們的Shobhadoshi的產品是值得信賴的。 親愛的廣大考生,你有沒有想過參與任何Salesforce的AACN CCRN-Pediatric考試的培訓課程嗎?其實你可以採取措施一次通過認證,Shobhadoshi Salesforce的AACN CCRN-Pediatric考試題培訓資料是個不錯的選擇,本站虛擬的網路集訓和使用課程包涵大量你們需要的考題集,完全可以讓你們順利通過認證。 如果你選擇了Shobhadoshi,Shobhadoshi可以確保你100%通過Salesforce Microsoft SC-100 認證考試,如果考試失敗,Shobhadoshi將全額退款給你。 Salesforce PDI - 我們Shobhadoshi網站的培訓資料是沒有網站可以與之比較的。 Splunk SPLK-1004 - 不同的方式是可以達到相同的目的的,就看你選擇什麼樣的方式,走什麼樣的路。
Updated: May 28, 2022
考試編碼:CRT-261
考試名稱:Certification Preparation for Service Cloud Consultant
更新時間:2025-06-12
問題數量:198題
Salesforce CRT-261 真題材料
下載免費試用
考試編碼:CRT-261
考試名稱:Certification Preparation for Service Cloud Consultant
更新時間:2025-06-12
問題數量:198題
Salesforce CRT-261 考試證照
下載免費試用
考試編碼:CRT-261
考試名稱:Certification Preparation for Service Cloud Consultant
更新時間:2025-06-12
問題數量:198題
Salesforce CRT-261 考古題更新
下載免費試用