如果你選擇了Shobhadoshi，Shobhadoshi可以確保你100%通過Salesforce CRT-261考古題更新 認證考試，如果考試失敗，Shobhadoshi將全額退款給你。 我可以毫不猶豫的說這絕對是一份具有針對性的培訓資料。我們Shobhadoshi網站不僅產品真實，而且價格也很合理，當你選擇我們的產品，我們還提供一年的免費更新，讓你更在充裕的時間裏準備考試，這樣也可以消除你對考試緊張的心理，達到一個兩全其美的辦法了。 有的人為了能通過Salesforce CRT-261考古題更新 認證考試花費了很多寶貴的時間和精力卻沒有成功。

Salesforce Service Cloud Consultant CRT-261 你可以利用你剩下的時間來做更多的事情。

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Salesforce Salesforce CRT-261考古題更新是其中的重要認證考試之一。

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CRT-261 PDF DEMO:

QUESTION NO: 1
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 3
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 4
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B

QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

Shobhadoshi Salesforce的Huawei H20-813_V1.0考試培訓資料將是你成就輝煌的第一步，有了它，你一定會通過眾多人都覺得艱難無比的Salesforce的Huawei H20-813_V1.0考試認證，獲得了這個認證，你就可以在你人生中點亮你的心燈，開始你新的旅程，展翅翱翔，成就輝煌人生。 我們的Salesforce Huawei H19-637_V1.0 認證考試的考古題是Shobhadoshi的專家不斷研究出來的。 有了Shobhadoshi的Salesforce Marketing-Cloud-Developer考古題，即使你只用很短的時間來準備考試，你也可以順利通過考試。 Salesforce Amazon AIF-C01認證考試是IT人士在踏上職位提升之路的第一步。 在這裏我想說的就是怎樣才能更有效率地準備Oracle 1z0-1080-25考試，並且一次就通過考試拿到考試的認證資格。

Updated: May 28, 2022