期待成為擁有Service-Cloud-Consultant考題免費下載認證的專業人士嗎？想減少您的認證成本嗎？想通過Service-Cloud-Consultant考題免費下載考試嗎？如果你回答“是”，那趕緊來參加考試吧，我們為您提供涵蓋真實測試的題目和答案的試題。Salesforce的Service-Cloud-Consultant考題免費下載考古題覆蓋率高，可以順利通過認證考試，從而獲得證書。經過考試認證數據中心顯示，Shobhadoshi提供最準確和最新的IT考試資料，幾乎包括所有的知識點，是最好的自學練習題，幫助您快速通過Service-Cloud-Consultant考題免費下載考試。 您可以隨時隨地在任何設備上使用Salesforce Service-Cloud-Consultant考題免費下載題庫，簡單易操作，并且如果您購買我們的考古題，還將享受一年的免費更新服務。想獲得各種IT認證證書？為什么不嘗試Shobhadoshi的Salesforce Service-Cloud-Consultant考題免費下載最新考古題？所有的問題和答案由資深的IT專家針對相關的Service-Cloud-Consultant考題免費下載認證考試研究出來的。 它覆蓋接近95%的真實問題和答案，快來訪問Shobhadoshi網站，獲取免費的Service-Cloud-Consultant考題免費下載題庫試用版本吧！

Salesforce Service Cloud Consultant Service-Cloud-Consultant 如果你考試失敗，我們會全額退款給你。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C

QUESTION NO: 2
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C

QUESTION NO: 3
Which application will allow a client to enable Ideas on a public website?
A. Partner portal
B. Sites
C. Self-service portal
D. Customer portal
Answer: B

QUESTION NO: 4
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D

QUESTION NO: 5
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D

Salesforce Marketing-Cloud-Developer - 如果你選擇了Shobhadoshi的幫助，我們一定不遺餘力地幫助你通過考試。 GIAC GRTP - 在Shobhadoshi的指導和幫助下，你完全可以充分地準備考試，並且可以輕鬆地通過考試。 雖然Salesforce Huawei H20-713_V1.0認證考試很難，但是通過做Shobhadoshi的練習題後，你會很有信心的參加考試。 Shobhadoshi將是您獲得認證的最好選擇，我們保證您100%可以通過Appian ACD301認證考試。 通過那些很多已經通過Salesforce Microsoft AZ-500 認證考試的IT專業人員的回饋，他們的成功得益於Shobhadoshi的説明。

Updated: May 28, 2022