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QUESTION NO: 1
Using standard case management capabilities, what can be emailed to a customer as a PDF attachment?
A. Knowledge articles attached to the case
B. Articles appearing in the Knowledge sidebar
C. Contract details related to the entitlement
D. Products and assets associated to the case
Answer: A
QUESTION NO: 2
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the consultant suggest?
A. On-Demand Email-to-case
B. Omni channel routing
C. Web to case forms
D. Standard email to case
Answer: A
QUESTION NO: 3
If you delete a case, which two also get deleted? (Choose two answers)
A. Solution
B. Event
C. Attachments
D. Account
Answer: B,C
QUESTION NO: 4
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Import payment data into Salesforce and add to the contact page layout as a related list.
B. Create a Visualforce page that retrieves payment information via a Web Service call-out.
C. Use Lightning Connect to connect and access data in real-time from the billing system.
D. Create a custom tab of type URL that displays a search page from the billing system.
Answer: B,D
QUESTION NO: 5
A Global company requires public documents to be translated into multiple languages.
Which implementation should the consultant recommend?
A. Classic Knowledge
B. Salesforce Content
C. Lightning Knowledge
D. Salesforce Files
Answer: A
很多準備參加Salesforce IAPP CIPP-US 認證考試的考生在網上也許看到了很多網站也線上提供有關Salesforce IAPP CIPP-US 認證考試的資源。 擁有高品質的考題資料,能幫助考生通過第一次嘗試的Google Generative-AI-Leader考試。 HP HPE6-A78 - 如果你考試失敗,我們會全額退款給你。 CheckPoint 156-836認證考試培訓工具的內容是由IT行業專家帶來的最新的考試研究材料組成 Huawei H20-731_V1.0 - 這樣花少量的時間和金錢換取如此好的結果,是值得的。
Updated: May 28, 2022
考試編碼:Service-Cloud-Consultant
考試名稱:Salesforce Certified Service cloud consultant
更新時間:2025-06-10
問題數量:200題
Salesforce 新版 Service-Cloud-Consultant 題庫上線
下載免費試用
考試編碼:Service-Cloud-Consultant
考試名稱:Salesforce Certified Service cloud consultant
更新時間:2025-06-10
問題數量:200題
Salesforce Service-Cloud-Consultant 題庫更新
下載免費試用
考試編碼:Service-Cloud-Consultant
考試名稱:Salesforce Certified Service cloud consultant
更新時間:2025-06-10
問題數量:200題
Salesforce Service-Cloud-Consultant 認證考試
下載免費試用