一生輾轉千萬裏，莫問成敗重幾許，得之坦然，失之淡然，與其在別人的輝煌裏仰望，不如親手點亮自己的心燈，揚帆遠航。Shobhadoshi Salesforce的CRT-261真題材料考試培訓資料將是你成就輝煌的第一步，有了它，你一定會通過眾多人都覺得艱難無比的Salesforce的CRT-261真題材料考試認證，獲得了這個認證，你就可以在你人生中點亮你的心燈，開始你新的旅程，展翅翱翔，成就輝煌人生。 Shobhadoshi是個能夠加速你通過Salesforce CRT-261真題材料認證考試的網站。我們的Salesforce CRT-261真題材料 認證考試的考古題是Shobhadoshi的專家不斷研究出來的。 有了Shobhadoshi的CRT-261真題材料考古題，即使你只用很短的時間來準備考試，你也可以順利通過考試。

Salesforce Service Cloud Consultant CRT-261 Salesforce的認證考試最近越來越受到大家的歡迎了。

Salesforce Service Cloud Consultant CRT-261真題材料 - Certification Preparation for Service Cloud Consultant 如果你還是不相信，馬上親身體驗一下吧。 想參加最新 CRT-261 考題認證考試嗎？想取得最新 CRT-261 考題認證資格嗎？沒有充分準備考試的時間的你應該怎麼通過考試呢？其實也並不是沒有辦法，即使只有很短的準備考試的時間你也可以輕鬆通過考試。那麼怎麼才能做到呢？方法其實很簡單，那就是使用Shobhadoshi的最新 CRT-261 考題考古題來準備考試。

期待成為擁有CRT-261真題材料認證的專業人士嗎？想減少您的認證成本嗎？想通過CRT-261真題材料考試嗎？如果你回答“是”，那趕緊來參加考試吧，我們為您提供涵蓋真實測試的題目和答案的試題。Salesforce的CRT-261真題材料考古題覆蓋率高，可以順利通過認證考試，從而獲得證書。經過考試認證數據中心顯示，Shobhadoshi提供最準確和最新的IT考試資料，幾乎包括所有的知識點，是最好的自學練習題，幫助您快速通過CRT-261真題材料考試。

Salesforce CRT-261真題材料 - 如果你考試失敗，我們會全額退款給你。

當你進入Shobhadoshi網站，你看到每天進入Shobhadoshi網站的人那麼多，不禁感到意外。其實這很正常的，我們Shobhadoshi網站每天給不同的考生提供培訓資料數不勝數，他們都是利用了我們的培訓資料才順利通過考試的，說明我們的Salesforce的CRT-261真題材料考試認證培訓資料真起到了作用，如果你也想購買，那就不要錯過我們Shobhadoshi網站，你一定會非常滿意的。

我們Shobhadoshi Salesforce的CRT-261真題材料考試的試題及答案，為你提供了一切你所需要的考前準備資料，關於Salesforce的CRT-261真題材料考試，你可以從不同的網站或書籍找到這些問題，但關鍵是邏輯性相連，我們的試題及答案不僅能第一次毫不費力的通過考試，同時也能節省你寶貴的時間。

CRT-261 PDF DEMO:

QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

所有的IT人士都熟悉的Salesforce的Amazon AWS-Solutions-Architect-Associate-KR考試認證，並且都夢想有那頂最苛刻的認證，這是由被普遍接受的Salesforce的Amazon AWS-Solutions-Architect-Associate-KR考試認證的最高級別認證，你可以得到你的職業生涯。 如果你發現我們Amazon SCS-C02有任何品質問題或者沒有考過，我們將無條件全額退款，Shobhadoshi是專業提供Salesforce的Amazon SCS-C02最新考題和答案的網站，幾乎全部覆蓋了Amazon SCS-C02全部的知識點.。 我們都是平平凡凡的普通人，有時候所學的所掌握的東西沒有那麼容易徹底的吸收，所以經常忘記，當我們需要時就拼命的補習，當你看到Shobhadoshi Salesforce的HRCI SPHR考試培訓資料是，你才明白這是你必須要購買的，它可以讓你毫不費力的通過考試，也可以讓你不那麼努力的補習，相信Shobhadoshi，相信它讓你看到你的未來美好的樣子，再苦再難，只要Shobhadoshi還在，總會找到希望的光明。 Microsoft SC-200 - 有了我們Shobhadoshi的提供的高品質高品質的培訓資料，保證你通過考試，給你準備一個光明的未來。 EC-COUNCIL 212-89 - 只要有Shobhadoshi的考古題在手，什么考试都不是问题。

Updated: May 28, 2022