MB-230最新考證介紹

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Microsoft MB-230最新考證 - 另外,你也可以在購買之前先試用一下資料的樣本。

ShobhadoshiのMB-230最新考證考古題可以讓你輕鬆地準備考試。另外,如果你是第一次參加考試,那麼你可以使用軟體版的考古題。因為這是一個完全模擬真實考試的氛圍和形式的軟體。你可以提前感受到真實的考試。這樣你在真實的考試中就不會感到緊張。用過了軟體版的考古題,你就可以在參加考試時以一種放鬆的心態來做題,有利於你正常發揮你的水準。

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MB-230 PDF DEMO:

QUESTION NO: 1
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 2
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 4
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

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Updated: May 28, 2022

MB-230最新考證 -最新MB-230考證 & Microsoft Dynamics 365 Customer Service Functional Consultant

PDF電子檔

考試編碼:MB-230
考試名稱:Microsoft Dynamics 365 Customer Service Functional Consultant
更新時間:2025-06-12
問題數量:330題
Microsoft MB-230 認證資料

  下載免費試用


 

軟體引擎

考試編碼:MB-230
考試名稱:Microsoft Dynamics 365 Customer Service Functional Consultant
更新時間:2025-06-12
問題數量:330題
Microsoft MB-230 在線考題

  下載免費試用


 

在線測試引擎

考試編碼:MB-230
考試名稱:Microsoft Dynamics 365 Customer Service Functional Consultant
更新時間:2025-06-12
問題數量:330題
Microsoft MB-230 證照考試

  下載免費試用


 

MB-230 權威認證

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