Shobhadoshi是個為Microsoft MB-230熱門題庫認證考試提供短期有效培訓的網站。Microsoft MB-230熱門題庫 是個能對生活有改變的認證考試。拿到Microsoft MB-230熱門題庫 認證證書的IT人士肯定比沒有拿人員工資高,職位上升空間也很大,在IT行業中職業發展前景也更廣。 Shobhadoshi的產品是由很多的資深IT專家利用他們的豐富的知識和經驗針對IT相關認證考試研究出來的。所以你要是參加Microsoft MB-230熱門題庫 認證考試並且選擇我們的Shobhadoshi,Shobhadoshi不僅可以保證為你提供一份覆蓋面很廣和品質很好的考試資料來讓您做好準備來面對這個非常專業的考試,而且幫你順利通過Microsoft MB-230熱門題庫 認證考試拿到認證證書。 如果你沒有通過考試,Shobhadoshi會全額退款給你。
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QUESTION NO: 1
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 3
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 4
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 5
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
CompTIA 220-1201 - 這是一個被廣大考生檢驗過的網站,可以向大家提供最好的考試考古題。 最熱門的ISTQB CTAL-TM-001-KR認證考試是能夠改變您生活的IT認證考試,獲得Microsoft ISTQB CTAL-TM-001-KR證書的IT專業人員的薪水要比沒有獲得證書的員工高出很多倍,他們的上升空間也很大,能帶來更好的工作機會。 我們已經幫助很多的考生順利順利通過Oracle 1Z0-1079-24考試,獲取證書,這是一個難得的機會。 擁有Microsoft ISC CISSP認證考試證書可以幫助在IT領域找工作的人獲得更好的就業機會,也將會為成功的IT事業做好鋪墊。 在取得您第一個Adobe AD0-E727認證后,您還可以參加其它的IT認證考試,Shobhadoshi的考古題能幫助獲得更多的成功。
Updated: May 28, 2022
考試編碼:MB-230
考試名稱:Microsoft Dynamics 365 Customer Service Functional Consultant
更新時間:2025-06-11
問題數量:330題
Microsoft MB-230 權威考題
下載免費試用
考試編碼:MB-230
考試名稱:Microsoft Dynamics 365 Customer Service Functional Consultant
更新時間:2025-06-11
問題數量:330題
Microsoft MB-230 證照信息
下載免費試用
考試編碼:MB-230
考試名稱:Microsoft Dynamics 365 Customer Service Functional Consultant
更新時間:2025-06-11
問題數量:330題
Microsoft MB-230 通過考試
下載免費試用