Service-Cloud-Consultant學習筆記介紹

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D

QUESTION NO: 2
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D

QUESTION NO: 3
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B

QUESTION NO: 4
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read historical cases.
Which product and license type would meet all of these requirements?
A. Force.com Sites and High-Volume Customer Portal
B. Force.com Sites with Knowledge and Email-to-Case
C. Visualforce and Self-Service Portal
D. Force.com Sites with Knowledge and Web-to-Case
Answer: A

QUESTION NO: 5
What metrics should a contact center manager consider to measure adoption of Salesforce
Knowledge?
(Choose 2)
A. Number of solutions created by agent
B. Number of articles created by agent
C. Number of articles attached to a case
D. Number of cases escalated by agent
Answer: B,C

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Updated: May 28, 2022

Service-Cloud-Consultant學習筆記 - Salesforce Service-Cloud-Consultant認證考試 & Salesforce Certified Service-Cloud-Consultant

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考試編碼:Service-Cloud-Consultant
考試名稱:Salesforce Certified Service cloud consultant
更新時間:2025-06-07
問題數量:200題
Salesforce Service-Cloud-Consultant 考題寶典

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軟體引擎

考試編碼:Service-Cloud-Consultant
考試名稱:Salesforce Certified Service cloud consultant
更新時間:2025-06-07
問題數量:200題
Salesforce Service-Cloud-Consultant 考試證照綜述

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在線測試引擎

考試編碼:Service-Cloud-Consultant
考試名稱:Salesforce Certified Service cloud consultant
更新時間:2025-06-07
問題數量:200題
Salesforce Service-Cloud-Consultant 最新題庫

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Service-Cloud-Consultant 測試引擎

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