現在很多IT專業人士都一致認為Salesforce Service-Cloud-Consultant熱門題庫 認證考試的證書就是登上IT行業頂峰的第一塊墊腳石。因此Salesforce Service-Cloud-Consultant熱門題庫認證考試是一個很多IT專業人士關注的考試。 購買最新的Service-Cloud-Consultant熱門題庫考古題，您將擁有100%成功通過Service-Cloud-Consultant熱門題庫考試的機會，我們產品的品質是非常好的，而且更新的速度也是最快的。題庫所有的問題和答案都與真實的考試相關，我們的Salesforce Service-Cloud-Consultant熱門題庫軟件版本的題庫可以讓您體驗真實的考試環境，支持多臺電腦安裝使用。 很多選擇使用Shobhadoshi的產品的考生一次性通過了IT相關認證考試，經過他們回饋證明了我們的Shobhadoshi提供的幫助是很有效的。

Salesforce Service Cloud Consultant Service-Cloud-Consultant Shobhadoshi將成就你的夢想。

Shobhadoshi是個為Salesforce Service-Cloud-Consultant - Salesforce Certified Service cloud consultant熱門題庫 認證考試提供短期的有效培訓的網站，但是Shobhadoshi能保證你的Salesforce Service-Cloud-Consultant - Salesforce Certified Service cloud consultant熱門題庫 認證考試及格。 當你擁有了Shobhadoshi Salesforce的Service-Cloud-Consultant 認證指南的問題及答案，就會讓你有了第一次通過考試的困難和信心。如果你認為你可以在你的職業生涯中面臨著獨特的挑戰，那麼Salesforce的Service-Cloud-Consultant 認證指南考試應該必須通過。

在如今這個人才濟濟的社會，穩固自己的職位是最好的生存方法。但是穩固自己的職位並不是那麼容易的。當別人在不斷努力讓提高職業水準時，如果你還在原地踏步、安於現狀，那麼你就會被淘汰掉。

對於 Salesforce的Salesforce Service-Cloud-Consultant熱門題庫考試認證每個考生都很迷茫。

我們Shobhadoshi的 Salesforce的Service-Cloud-Consultant熱門題庫的考題資料是按照相同的教學大綱來來研究的，同時也不斷升級我們的培訓材料，所以我們的考試培訓資料包括試題及答案，和實際的考試相似度非常高，所以形成了我們Shobhadoshi的通過率也是非常的高，這也是不可否認的事實， 由此知道Shobhadoshi Salesforce的Service-Cloud-Consultant熱門題庫考試培訓資料對考生的幫助，而且我們的價格絕對合理，適合每位IT認證的考生。

但是這並不代表不能獲得高分輕鬆通過考試。那麼，還不知道通過這個考試的捷徑在哪里的你，是不是想知道通過考試的技巧呢？現在我來告訴你，就是利用Shobhadoshi的Service-Cloud-Consultant熱門題庫考古題。

Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D

QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D

QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D

QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B

QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D

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Updated: May 28, 2022