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QUESTION NO: 1
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C
QUESTION NO: 2
Which technology will allow a client to enable ideas on a public website? There are two correct answers.
A. Force.com Web Services API
B. Force.com Sites
C. Customer portalPartner portal
D. Self-service portal
E. Partner portal
Answer: A,B
QUESTION NO: 3
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E
QUESTION NO: 4
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E
QUESTION NO: 5
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D
Shobhadoshi Salesforce的H3C GB0-713-ENU考試認證培訓資料是幫助每個IT人士實現自己人生宏偉目標的最好的方式方法,它包括了試題及答案,並且和真實的考試題目不相上下,真的是所謂稱得上是最好的別無二選的培訓資料。 Shobhadoshi以它強大的考古題得到人們的認可,只要你選擇它作為你的考前復習工具,就會在Huawei H20-684_V1.0資格考試中有非常滿意的收穫,這也是大家有目共睹的。 Salesforce ADX261 - 實現了你的夢想,你就有了自信,有了自信你將走向成功。 他們一直致力于為考生提供最好的學習資料,以確保您獲得的是最有價值的Salesforce H3C GB0-713-CN考古題。 Huawei H13-222_V1.0 - 它可以讓你得到事半功倍的結果。
Updated: May 28, 2022
考試編碼:CRT-261
考試名稱:Certification Preparation for Service Cloud Consultant
更新時間:2025-06-10
問題數量:198題
Salesforce CRT-261 信息資訊
下載免費試用
考試編碼:CRT-261
考試名稱:Certification Preparation for Service Cloud Consultant
更新時間:2025-06-10
問題數量:198題
Salesforce CRT-261 考試指南
下載免費試用
考試編碼:CRT-261
考試名稱:Certification Preparation for Service Cloud Consultant
更新時間:2025-06-10
問題數量:198題
Salesforce CRT-261 熱門考古題
下載免費試用