CRT-261考試證照是Salesforce認證考試，所以通過CRT-261考試證照是踏上Salesforce 認證的第一步。也因此CRT-261考試證照認證考試變得越來越火熱，參加CRT-261考試證照考試的人也越來越多，但是CRT-261考試證照認證考試的通過率並不是很高。當你選擇CRT-261考試證照考試時有沒有選擇相關的考試課程？ Shobhadoshi為Salesforce CRT-261考試證照 認證考試準備的培訓包括Salesforce CRT-261考試證照認證考試的模擬測試題和當前考試題。在互聯網上你也可以看到幾個也提供相關的培訓的網站，但是你比較之後，你就會發現Shobhadoshi的關於Salesforce CRT-261考試證照 認證考試的培訓比較有針對性，不僅品質是最高的，而且內容是最全面的。 Shobhadoshi為你提供的測試資料不僅能幫你通過Salesforce CRT-261考試證照認證考試和鞏固你的專業知識，而且還能給你你提供一年的免費更新服務。

Salesforce Service Cloud Consultant CRT-261 你也可以隨時要求我們為你提供最新版的考古題。

我們Shobhadoshi Salesforce的CRT-261 - Certification Preparation for Service Cloud Consultant考試證照考試 的問題包含了完整的無限制的轉儲，所以你很容易的通過考試，不管你是通過你的產品合格證或是其他當今流行的身份驗證，完美的展現Shobhadoshi Salesforce的CRT-261 - Certification Preparation for Service Cloud Consultant考試證照考試培訓資料的長處，這不僅僅是依靠，也是指導，這其實是最好的，你可以使用Shobhadoshi Salesforce的CRT-261 - Certification Preparation for Service Cloud Consultant考試證照考試 培訓資料裏的問題和答案通過考試，獲得Salesforce的CRT-261 - Certification Preparation for Service Cloud Consultant考試證照考試認證。 Shobhadoshi有你需要的所有資料，絕對可以滿足你的要求。你可以到Shobhadoshi的网站了解更多的信息，找到你想要的考试资料。

在短短幾年中，Salesforce的CRT-261考試證照考試認證在日常生活中給人們造成了影響，但未來的關鍵問題是如何更有效的第一次通過Salesforce的CRT-261考試證照考試認證？回答這個問題就是利用Shobhadoshi Salesforce的CRT-261考試證照考試培訓資料，有了它便實現了你的第一次通過考試認證，你還在等什麼，去獲得Shobhadoshi Salesforce的CRT-261考試證照考試培訓資料，有了它將得到更多你想要的東西。

Salesforce CRT-261考試證照 - 人之所以能，是相信能。

在21世紀這個IT行業如此輝煌的時代，競爭是很激烈的。理所當然的，在IT行業中Salesforce CRT-261考試證照認證考試成為了一個很熱門的考試。報名參加考試的人越來越多，並且能通過這個認證考試也是那些雄心勃勃的IT專業人士的夢想。

因為這個考古題的命中率非常高，只要你認真記住考古題裏面出現的問題和答案，那麼你就可以通過CRT-261考試證照考試。你已經報名參加Salesforce的CRT-261考試證照認證考試了嗎？“馬上就要到考試的時間了，但是我還是沒有信心通過考試，應該怎麼辦呢？有捷徑可以讓我順利通過考試嗎？看參考書的時間也不夠了。

CRT-261 PDF DEMO:

QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 2
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 3
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

SAP C_THR97_2411 - Shobhadoshi是可以帶你通往成功之路的網站。 Splunk SPLK-1003 - 这个考古題是IT业界的精英们研究出来的，是一个难得的练习资料。 Shobhadoshi的線上培訓有著多年的經驗，可以為參加Salesforce CIPS L5M5 認證考試的考生提供高品質的學習資料，來能滿足考生的所有需求。 那麼，什麼資料有讓你選擇的價值呢？你選擇的是不是Shobhadoshi的PMI PMI-RMP考古題？如果是的話，那麼你就不用再擔心不能通過考試了。 我們的Shobhadoshi Salesforce的Cisco 800-150考古題及答案為你準備了你需要的一切的考試培訓資料，和實際認證考試一樣，選擇題（多選題）有效的幫助你通過考試。

Updated: May 28, 2022