不要再猶豫了，如果想體驗一下考古題的內容，那麼快點擊Shobhadoshi的網站獲取吧。你可以免費下載考古題的一部分。在購買考古題之前，你可以去Shobhadoshi的網站瞭解更多的資訊，更好地瞭解這個網站。 Shobhadoshi的CRT-261考古題分享考古題和實際的認證考試一樣，不僅包含了實際考試中的所有問題，而且考古題的軟體版完全類比了真實考試的氛圍。使用了Shobhadoshi的考古題，你在參加考試時完全可以應付自如，輕鬆地獲得高分。 這裏有專業的知識，強大的考古題，優質的服務，可以讓你高速高效的掌握知識技能，在考試中輕鬆過關，讓自己更加接近成功之路。

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Salesforce CRT-261考古題分享 - 它可以讓你得到事半功倍的結果。

如果你想選擇通過 Salesforce CRT-261考古題分享 認證考試來使自己在如今競爭激烈的IT行業中地位更穩固，讓自己的IT職業能力變得更強大，你必須得具有很強的專業知識。而且通過 Salesforce CRT-261考古題分享 認證考試也不是很簡單的。或許通過Salesforce CRT-261考古題分享認證考試是你向IT行業推廣自己的一個敲門磚，但是不一定需要花費大量的時間和精力來復習相關知識，你可以選擇用我們的 Shobhadoshi的產品，是專門針對IT認證考試相關的培訓工具。

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CRT-261 PDF DEMO:

QUESTION NO: 1
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A. verify that users have access to the Live Agent chat buttons.
B. Verify that users are assigned the Live Agent user profile.
C. Verify that users are assigned the Live Agent feature license.
D. Verify that users have access to the Live Agent public group.
Answer: B

QUESTION NO: 2
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 4
Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?
A. Emall-to-Case
B. Customer Chatter groups
C. Web-to-Case
D. On-Demand Email-to-Case
Answer: A

QUESTION NO: 5
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

我們的Shobhadoshi不僅能給你一個好的考試準備，讓你順利通過Salesforce H3C GB0-713 認證考試，而且還會為你提供免費的一年更新服務。 Amazon AIF-C01 - 那麼，為了通過這個考試你是怎麼進行準備的呢？是死命地學習與考試相關的知識呢，還是使用了高效率的學習資料呢？ 因此Salesforce RedHat EX374 認證考試也是一項很受歡迎的IT認證考試。 相對于考生尋找工作而言，一張HP HP2-I78認證可以倍受企業青睞，為您帶來更好的工作機會。 Fortinet NSE7_OTS-7.2 - 在你使用之後，相信你會很滿意我們的產品的。

Updated: May 28, 2022