選擇最新版本的Salesforce CRT-261考古題分享考古題，如果你考試失敗了，我們將全額退款給你，因為我們有足夠的信心讓你通過CRT-261考古題分享考試。Salesforce CRT-261考古題分享考古題是最新有效的學習資料，由專家認證，涵蓋真實考試內容。擁有高品質的考題資料，能幫助考生通過第一次嘗試的CRT-261考古題分享考試。 你可以先線上免費下載Shobhadoshi為你提供的關於Salesforce CRT-261考古題分享 認證考試練習題及答案的試用版本作為嘗試，那樣你會更有信心選擇我們Shobhadoshi的產品來準備Salesforce CRT-261考古題分享 認證考試。如果你考試失敗，我們會全額退款給你。 然而如何簡單順利地通過Salesforce CRT-261考古題分享認證考試？我們的Shobhadoshi在任何時間下都可以幫您快速解決這個問題。

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Salesforce Salesforce CRT-261考古題分享是其中的重要認證考試之一。

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CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D

QUESTION NO: 2
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E

QUESTION NO: 3
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E

QUESTION NO: 4
Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers
A. Page Layouts
B. Support Processes
C. Article Types
D. Omni-Channel
E. Record Types
Answer: B,D,E

QUESTION NO: 5
Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the Consultant suggest?
A. On-Demand Email-to-Case
B. Web-to-Case forms
C. Standard Email-to-Case
D. Omni-Channel routing
Answer: C

Shobhadoshi Salesforce的Oracle 1z0-1046-24考試培訓資料將是你成就輝煌的第一步，有了它，你一定會通過眾多人都覺得艱難無比的Salesforce的Oracle 1z0-1046-24考試認證，獲得了這個認證，你就可以在你人生中點亮你的心燈，開始你新的旅程，展翅翱翔，成就輝煌人生。 我們的Salesforce Cyber AB CMMC-CCP 認證考試的考古題是Shobhadoshi的專家不斷研究出來的。 有了Shobhadoshi的Amazon MLS-C01考古題，即使你只用很短的時間來準備考試，你也可以順利通過考試。 Salesforce Microsoft AZ-400-KR認證考試是IT人士在踏上職位提升之路的第一步。 在這裏我想說的就是怎樣才能更有效率地準備Cisco 200-301-KR考試，並且一次就通過考試拿到考試的認證資格。

Updated: May 28, 2022