很多人都認為要通過一些高難度的IT認證考試是需要精通很多IT專業知識。只有掌握很全面的IT知識的IT人才會有資格去報名參加的考試。其實現在有很多方法可以幫你彌補你的知識不足的，一樣能通過IT認證考試，也許比那些專業知識相當全面的人花的時間和精力更少，正所謂條條大路通羅馬。 如果你使用了Shobhadoshi提供的練習題做測試，你可以100%通過你第一次參加的IT認證考試。在人才濟濟的二十一世紀，專業IT人才卻不是很多，社會需要大量的在專業IT人才。 Shobhadoshi為您提供的針對性培訓和高品質的練習題，是你第一次參加Microsoft MB-230熱門證照 認證考試最好的準備。

Microsoft Dynamics 365 MB-230 準備考試的時候學習與考試相關的知識是很有必要的。

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Microsoft MB-230熱門證照 - 我們的IT精英團隊的力量會讓你難以置信。

誰想要獲得Microsoft MB-230熱門證照認證？我們所知道的該考試是非常具有挑戰性的，隨著最新的MB-230熱門證照考古題上線，您將更方便快捷的獲得認證。如果您不相信我們，可以先下載我們的免費PDF試用版的MB-230熱門證照問題和答案，我們將保證您100%成功。對于擁有高品質的Microsoft MB-230熱門證照題庫是絕對值得信賴的，為了配合當真正的考試，我們的專家在不斷的更新我們的問題和答案。如果使用我們的MB-230熱門證照考古題沒有通過考試，我們將無條件的退款。

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MB-230 PDF DEMO:

QUESTION NO: 1
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 2
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 4
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

QUESTION NO: 5
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

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Updated: May 28, 2022