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QUESTION NO: 1
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 2
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
我們的Shobhadoshi Microsoft的Microsoft GH-200考古題及答案為你準備了你需要的一切的考試培訓資料,和實際認證考試一樣,選擇題(多選題)有效的幫助你通過考試。 Peoplecert ITIL-4-BRM題庫可以確保考生順利通過考試,大家還有什么理由不選擇呢?快將Peoplecert ITIL-4-BRM考古題加入購物車吧,您絕對不會后悔的! 如果你使用了我們的Microsoft的Cisco 100-140-KR學習資料資源,一定會減少考試的時間成本和經濟成本,有助於你順利通過考試,在你決定購買我們Microsoft的Cisco 100-140-KR之前,你可以下載我們的部門免費試題,其中有PDF版本和軟體版本,如果需要軟體版本請及時與我們客服人員索取。 現在,Shobhadoshi專門針對認證考試研發出有針對性的Microsoft ServiceNow CSA考古題,為考生獲得認證節約更多的時間和金錢。 Microsoft的Huawei H20-711_V1.0考試其實是一個技術專家考試, Microsoft的Huawei H20-711_V1.0考試可以幫助和促進IT人員有一個優秀的IT職業生涯,有了好的職業生涯,當然你就可以為國家甚至企業創造源源不斷的利益,從而去促進國家經濟發展,如果所有的IT人員都這樣,那麼民富則國強。
Updated: May 28, 2022
考試編碼:MB-230
考試名稱:Microsoft Dynamics 365 Customer Service Functional Consultant
更新時間:2025-06-11
問題數量:330題
Microsoft 最新 MB-230 考題
下載免費試用
考試編碼:MB-230
考試名稱:Microsoft Dynamics 365 Customer Service Functional Consultant
更新時間:2025-06-11
問題數量:330題
Microsoft MB-230 參考資料
下載免費試用
考試編碼:MB-230
考試名稱:Microsoft Dynamics 365 Customer Service Functional Consultant
更新時間:2025-06-11
問題數量:330題
Microsoft 最新 MB-230 題庫資訊
下載免費試用