對于購買Service-Cloud-Consultant試題題庫產品的客戶，我們還提供一年的免費更新服務。所以，您不必擔心，Salesforce Service-Cloud-Consultant試題學習指南不僅讓您更準確的了解考試的出題點，還能讓您更有范圍的學習相關知識，高效率的通過Service-Cloud-Consultant試題考試。您是否在尋找可靠的學習資料來準備即將來的Service-Cloud-Consultant試題考試？如果是的話，您可以嘗試Shobhadoshi的產品和服務。 使用Shobhadoshi你可以很快獲得你想要的證書。Shobhadoshi為你提供了一個明確而優秀的選擇，為你減少煩惱。 Shobhadoshi感到最自豪的是能幫助考生通過很難的Salesforce Service-Cloud-Consultant試題考試，我們過去五年的成功率極高，可以讓您在職業生涯里有更好的發展前景。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Import payment data into Salesforce and add to the contact page layout as a related list.
B. Create a Visualforce page that retrieves payment information via a Web Service call-out.
C. Use Lightning Connect to connect and access data in real-time from the billing system.
D. Create a custom tab of type URL that displays a search page from the billing system.
Answer: B,D

QUESTION NO: 2
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the consultant suggest?
A. On-Demand Email-to-case
B. Omni channel routing
C. Web to case forms
D. Standard email to case
Answer: A

QUESTION NO: 3
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
A. Account tab with Cases related list
B. Case tabs with Account subtabs
C. Account tabs with Case Subtabs
D. Account tabs and Cases tab
Answer: A

QUESTION NO: 4
Using standard case management capabilities, what can be emailed to a customer as a PDF attachment?
A. Knowledge articles attached to the case
B. Articles appearing in the Knowledge sidebar
C. Contract details related to the entitlement
D. Products and assets associated to the case
Answer: A

QUESTION NO: 5
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production copy and making sure agents can work from the production copy until production is restored. The results of the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
A. Use a Partial sandbox for the DR exercise
B. Use a Developer Pro sandbox for the DR exercise
C. Use a Full copy sandbox for the DR exercise
D. Allow the exercise to be done in a Production instance
Answer: C

很多準備參加Salesforce ISTQB CTAL-TM_001-KR 認證考試的考生在網上也許看到了很多網站也線上提供有關Salesforce ISTQB CTAL-TM_001-KR 認證考試的資源。 擁有高品質的考題資料，能幫助考生通過第一次嘗試的Cisco 350-401考試。 HP HP2-I79 - 如果你考試失敗，我們會全額退款給你。 SAP C_S4CPB_2502認證考試培訓工具的內容是由IT行業專家帶來的最新的考試研究材料組成 Nutanix NCP-CN - 這樣花少量的時間和金錢換取如此好的結果，是值得的。

Updated: May 28, 2022