由於你的夢想很高，你可以找到很多幫助你準備的材料。我們Shobhadoshi Salesforce的Service-Cloud-Consultant考證考試認證考古題，可以幫助你實現你的理想，我們Shobhadoshi Salesforce的Service-Cloud-Consultant考證考試是由高度認證的IT專業人士在該領域的經驗的集合與創新，我們的產品將讓你嘗試所有可能的問題，我們可以給你保證，確保考生得到深入探討問題00%真實的答案。 如果你還在為了通過Salesforce Service-Cloud-Consultant考證認證考試苦苦掙扎地奮鬥，此時此刻Shobhadoshi可以給你排憂解難。Shobhadoshi能為你提供品質好的培訓資料來幫助你考試，讓你成為一名優秀的Salesforce Service-Cloud-Consultant考證的認證會員。 Shobhadoshi Salesforce的Service-Cloud-Consultant考證考試培訓資料是由考生在類比的情況下學習，你可以控制題型和一些問題以及每個測試的時間，在Shobhadoshi網站裏，你可以沒有壓力和焦慮來準備考試，同時也可以避免一些常見的錯誤，這樣你會獲得信心，在實際測試時能重複你的經驗，你將涵蓋各個領域和類別的微軟技術，幫助你成功的獲得認證。

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Salesforce Service-Cloud-Consultant考證 - 為什麼呢？有以下四個理由。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D

QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D

QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D

QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B

QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D

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Updated: May 28, 2022