Shobhadoshi Salesforce的Service-Cloud-Consultant考試備考經驗考試培訓資料你可以得到最新的Salesforce的Service-Cloud-Consultant考試備考經驗考試的試題及答案，它可以使你順利通過Salesforce的Service-Cloud-Consultant考試備考經驗考試認證，Salesforce的Service-Cloud-Consultant考試備考經驗考試認證有助於你的職業生涯，在以後不同的環境，給出一個可能，Salesforce的Service-Cloud-Consultant考試備考經驗考試合格的使用，我們Shobhadoshi Salesforce的Service-Cloud-Consultant考試備考經驗考試培訓資料確保你完全理解問題及問題背後的概念，它可以幫助你很輕鬆的完成考試，並且一次通過。 通過Service-Cloud-Consultant考試備考經驗考試認證，如同通過其他世界知名認證，得到國際的承認及接受，Service-Cloud-Consultant考試備考經驗考試認證也有其廣泛的IT認證，世界各地的人們都喜歡選擇Service-Cloud-Consultant考試備考經驗考試認證，使自己的職業生涯更加強化與成功，在Shobhadoshi，你可以選擇適合你學習能力的產品。 它不僅可以幫助你順利通過考試，還可以提高你的知識和技能，也有助於你的職業生涯在不同的條件下都可以發揮你的優勢，所有的國家一視同仁。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B

QUESTION NO: 2
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D

QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D

QUESTION NO: 4
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D

QUESTION NO: 5
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read historical cases.
Which product and license type would meet all of these requirements?
A. Force.com Sites and High-Volume Customer Portal
B. Force.com Sites with Knowledge and Email-to-Case
C. Visualforce and Self-Service Portal
D. Force.com Sites with Knowledge and Web-to-Case
Answer: A

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Updated: May 28, 2022