選擇我們Shobhadoshi就是選擇成功！Shobhadoshi為你提供的Salesforce Service-Cloud-Consultant熱門認證 認證考試的練習題和答案能使你順利通過考試。Salesforce Service-Cloud-Consultant熱門認證 認證考試的考試之前的模擬考試時很有必要的，也是很有效的。如果你選擇了Shobhadoshi，你可以100%通過考試。 那麼，你已經取得了現在最受歡迎的Salesforce的Service-Cloud-Consultant熱門認證認定考試的資格了嗎？對於Service-Cloud-Consultant熱門認證考試，你瞭解多少呢？如果你想通過這個考試但是掌握的相關知識不足，你應該怎麼辦呢？不用著急，Shobhadoshi可以給你提供幫助。各行各業的人們都在為了將來能做出點什麼成績而努力。 如果你已經決定通過Salesforce的Service-Cloud-Consultant熱門認證考試，Shobhadoshi在這裏，可以幫助你實現你的目標，我們更懂得你需要通過你的Salesforce的Service-Cloud-Consultant熱門認證考試，我們承諾是為你高品質的考古題，科學的考試，過Shobhadoshi的Salesforce的Service-Cloud-Consultant熱門認證考試。

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Salesforce Service-Cloud-Consultant熱門認證 - 為什麼呢？有以下四個理由。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C

QUESTION NO: 2
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C

QUESTION NO: 3
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D

QUESTION NO: 4
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D

QUESTION NO: 5
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D

GIAC GSTRT - 如果你選擇了Shobhadoshi但是考試沒有成功，我們會100%全額退款給您。 我們Shobhadoshi也會是你通過Salesforce SAVE International VMA認證考試最好的選擇，我們Shobhadoshi是你通過Salesforce SAVE International VMA認證考試最好的保證。 Palo Alto Networks XDR-Engineer - 選擇Shobhadoshi可以100%幫助你通過考試。 Shobhadoshi給你提供的練習題的答案是100%正確的，可以幫助你通過Salesforce Psychiatric Rehabilitation Association CFRP的認證考試的。 Shobhadoshi為你提供的都是高品質的產品，可以讓你參加Salesforce Adobe AD0-E907 認證考試之前做模擬考試，可以為你參加考試做最好的準備。

Updated: May 28, 2022