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QUESTION NO: 1
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D
QUESTION NO: 2
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D
QUESTION NO: 3
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
QUESTION NO: 4
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D
QUESTION NO: 5
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?
A. Full Sandbox
B. Partial Copy Sandbox
C. Administrator Sandbox
D. Developer Pro Sandbox
Answer: A,B,D
HP HPE2-B07 - 很多人都認為要通過一些高難度的IT認證考試是需要精通很多IT專業知識。 Microsoft SC-401 - 如今檢驗人才能力的辦法之一就是IT認證考試,但是IT認證考試不是很容易通過的。 The Open Group OGEA-101 - 如果你考試失敗,我們將全額退款。 你可以現在就獲得Salesforce的PMI DAVSC考試認證,我們Shobhadoshi有關於Salesforce的PMI DAVSC考試的完整版本,你不需要到處尋找最新的Salesforce的PMI DAVSC培訓材料,因為你已經找到了最好的Salesforce的PMI DAVSC培訓材料,放心使用我們的試題及答案,你會完全準備通過Salesforce的PMI DAVSC考試認證。 Salesforce的IFSE Institute LLQP考試認證是當代眾多考試認證中最有價值的考試認證之一,在近幾十年裏,電腦科學教育已獲得了世界各地人們絕大多數的關注,它每天都是IT資訊技術領域的必要一部分,所以IT人士通過Salesforce的IFSE Institute LLQP考試認證來提高自己的知識,然後在各個領域突破。
Updated: May 28, 2022
考試編碼:Service-Cloud-Consultant
考試名稱:Salesforce Certified Service cloud consultant
更新時間:2025-06-10
問題數量:200題
Salesforce Service-Cloud-Consultant 參考資料
下載免費試用
考試編碼:Service-Cloud-Consultant
考試名稱:Salesforce Certified Service cloud consultant
更新時間:2025-06-10
問題數量:200題
Salesforce 最新 Service-Cloud-Consultant 題庫資訊
下載免費試用
考試編碼:Service-Cloud-Consultant
考試名稱:Salesforce Certified Service cloud consultant
更新時間:2025-06-10
問題數量:200題
Salesforce Service-Cloud-Consultant 學習筆記
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