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QUESTION NO: 1
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a
Consultant make? Choose 2 answers.
A. Publish training documentation in a closed chatter group.
B. Publish pre-release documentation on the Customer Community.
C. Increase training to Field Service Technicians
D. Increase training to Sales Representatives.
Answer: B,C
QUESTION NO: 2
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory.
Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?
A. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line
Item; mark the parent Work Order as "In Progress."
B. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line
Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as
"Cancelled."
C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line
Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Cannot Complete".
D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line
Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Closed"
Answer: C
QUESTION NO: 3
Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?
A. Create Milestones, set up Entitlement Process, display the related List on the Work Order Page
Layout.
B. Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page
Layout.
C. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout
.
D. Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page
Layout.
Answer: C
QUESTION NO: 4
The CFO for Universal Containers wants Work Orders to remain open until the Customer
Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.
A. Custom Work Order Escalation Rules
B. Custom Approval Process on Work Orders
C. Custom Work Order Status with Category
D. Custom Validation Rule on Work Orders
Answer: C,D
QUESTION NO: 5
Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement?
Choose 2 answers
A. Assets
B. Work Types
C. Product Templates
D. Service Report Templates
Answer: B,D
我們還會不定期的更新所有考試的考古題,想獲得最新的ISTQB CTAL-TM-001考古題就在我們的網站,確保你成功通過ISTQB CTAL-TM-001考試,實現夢想! 你可以先在網上免費下載Shobhadoshi提供的關於Salesforce Salesforce Health-Cloud-Accredited-Professional 認證考試的部分考試練習題和答案,作為嘗試來檢驗我們的品質。 也因此UiPath UiPath-TAEPv1認證考試變得越來越火熱,參加UiPath UiPath-TAEPv1考試的人也越來越多,但是UiPath UiPath-TAEPv1認證考試的通過率並不是很高。 Shobhadoshi為Salesforce Cisco 300-815 認證考試準備的培訓包括Salesforce Cisco 300-815認證考試的模擬測試題和當前考試題。 Shobhadoshi為你提供的測試資料不僅能幫你通過Salesforce Huawei H20-723_V1.0認證考試和鞏固你的專業知識,而且還能給你你提供一年的免費更新服務。
Updated: May 28, 2022
考試編碼:FSL-201
考試名稱:Salesforce - Implementing Field Service Lightning
更新時間:2025-06-07
問題數量:165題
Salesforce FSL-201 認證考試解析
下載免費試用
考試編碼:FSL-201
考試名稱:Salesforce - Implementing Field Service Lightning
更新時間:2025-06-07
問題數量:165題
Salesforce FSL-201 考題資源
下載免費試用
考試編碼:FSL-201
考試名稱:Salesforce - Implementing Field Service Lightning
更新時間:2025-06-07
問題數量:165題
Salesforce FSL-201 考試備考經驗
下載免費試用