有些網站在互聯網上為你提供高品質和最新的Salesforce的CRT-261真題材料考試學習資料，但他們沒有任何相關的可靠保證，在這裏我要說明的是這Shobhadoshi一個有核心價值的問題，所有Salesforce的CRT-261真題材料考試都是非常重要的，但在個資訊化快速發展的時代，Shobhadoshi只是其中一個，為什麼大多數人選擇Shobhadoshi，是因為Shobhadoshi所提供的考題資料一定能幫助你通過測試，，為什麼呢，因為它提供的資料都是最新的，這也是大多數考生通過實踐證明了的。 其實想要通過考試是有竅門的。如果你使用了好的工具，不僅可以節省很多的時間，還能得到輕鬆通過考試的保證。 我們Shobhadoshi為你在真實的環境中找到真正的Salesforce的CRT-261真題材料考試準備過程，如果你是初學者和想提高你的教育知識或專業技能，Shobhadoshi Salesforce的CRT-261真題材料考試考古題將提供給你，一步步實現你的願望，你有任何關於考試的問題，我們Shobhadoshi Salesforce的CRT-261真題材料幫你解決，在一年之內，我們提供免費的更新，請你多關注一下我們網站。

Salesforce Service Cloud Consultant CRT-261 這樣是很不划算。

利用Shobhadoshi Salesforce的CRT-261 - Certification Preparation for Service Cloud Consultant真題材料考試認證培訓資料來考試從來沒有過那麼容易，那麼快。 有很多網站提供資訊Salesforce的CRT-261 證照資訊考試，為你提供 Salesforce的CRT-261 證照資訊考試認證和其他的培訓資料，Shobhadoshi是唯一的網站，為你提供優質的Salesforce的CRT-261 證照資訊考試認證資料，在Shobhadoshi指導和幫助下，你完全可以通過你的第一次Salesforce的CRT-261 證照資訊考試，我們Shobhadoshi提供的試題及答案是由現代和充滿活力的資訊技術專家利用他們的豐富的知識和不斷積累的經驗，為你的未來在IT行業更上一層樓。

我們都清楚的知道，IT行業是個新型產業，它是帶動經濟發展的鏈條之一，所以它的地位也是舉足輕重不可忽視的。IT認證又是IT行業裏競爭的手段之一，通過了認證你的各方面將會得到很好的上升，但是想要通過並非易事，所以建議你利用一下培訓工具，如果要選擇通過這項認證的培訓資源，Shobhadoshi Salesforce的CRT-261真題材料考試培訓資料當仁不讓，它的成功率高達100%，能夠保證你通過考試。

Salesforce CRT-261真題材料 - 這樣你就可以一直擁有最新的試題資料。

Shobhadoshi的CRT-261真題材料資料的命中率高達100%。它可以保證每個使用過它的人都順利通過考試。當然，這也並不是說你就完全不用努力了。你需要做的就是，認真學習這個資料裏出現的所有問題。只有這樣，在考試的時候你才可以輕鬆應對。怎麼樣？Shobhadoshi的資料可以讓你在準備考試時節省很多的時間。它是你通過CRT-261真題材料考試的保障。想要這個資料嗎？那就快點擊Shobhadoshi的網站來購買吧。另外，你也可以在購買之前先試用一下資料的樣本。这样你就可以亲自确定资料的质量如何了。

另外，如果你是第一次參加考試，那麼你可以使用軟體版的考古題。因為這是一個完全模擬真實考試的氛圍和形式的軟體。

CRT-261 PDF DEMO:

QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

ISACA COBIT-Design-and-Implementation - 你可以免費下載考古題的一部分。 SAP C-S4CFI-2504 - 使用了Shobhadoshi的考古題，你在參加考試時完全可以應付自如，輕鬆地獲得高分。 Fortinet FCSS_NST_SE-7.4 - Shobhadoshi可以幫助你實現這一願望。 成千上萬的IT考生通過我們的產品成功通過考試，該CWNP CWDP-305考古題的品質已被廣大考生檢驗。 IAPP CIPP-US考古題被大多數考生證明是有效的，通過很多IT認證考試的考生使用之后得出，能使考生在短時間內掌握最新的Salesforce IAPP CIPP-US考試相關知識。

Updated: May 28, 2022