MB-230認證題庫介紹

Shobhadoshi是唯一能供給你們需求的全部的Microsoft MB-230認證題庫 認證考試相關資料的網站。利用Shobhadoshi提供的資料通過Microsoft MB-230認證題庫 認證考試是不成問題的,而且你可以以很高的分數通過考試得到相關認證。 你瞭解Shobhadoshi的MB-230認證題庫考試考古題嗎?為什麼用過的人都讚不絕口呢?是不是很想試一試它是否真的那麼有效果?趕快點擊Shobhadoshi的網站去下載吧,每個問題都有提供demo,覺得好用可以立即購買。你購買了考古題以後還可以得到一年的免費更新服務,一年之內,只要你想更新你擁有的資料,那麼你就可以得到最新版。 選擇Shobhadoshi的產品卻可以讓你花少量的錢,一次性安全通過考試。

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你可以提前感受到真實的考試。這樣你在真實的考試中就不會感到緊張。

MB-230 PDF DEMO:

QUESTION NO: 1
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

QUESTION NO: 2
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 3
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac

QUESTION NO: 4
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 5
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

IBM C1000-078 - 你可以免費下載考古題的一部分。 SAP C-S4CFI-2504 - 使用了Shobhadoshi的考古題,你在參加考試時完全可以應付自如,輕鬆地獲得高分。 你想在IT行業中大顯身手嗎,你想得到更專業的認可嗎?快來報名參加WorldatWork GR7資格認證考試進一步提高自己的技能吧。 成千上萬的IT考生通過我們的產品成功通過考試,該Amazon ANS-C01-KR考古題的品質已被廣大考生檢驗。 一些通過Medical Council of Canada MCCQE考試的考生成為了我們的回頭客,他們說選擇Shobhadoshi就意味著選擇成功。

Updated: May 28, 2022

MB-230認證題庫 & Microsoft Dynamics 365 Customer Service Functional Consultant信息資訊

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考試編碼:MB-230
考試名稱:Microsoft Dynamics 365 Customer Service Functional Consultant
更新時間:2025-06-10
問題數量:330題
Microsoft MB-230 考題寶典

  下載免費試用


 

軟體引擎

考試編碼:MB-230
考試名稱:Microsoft Dynamics 365 Customer Service Functional Consultant
更新時間:2025-06-10
問題數量:330題
Microsoft MB-230 考試備考經驗

  下載免費試用


 

在線測試引擎

考試編碼:MB-230
考試名稱:Microsoft Dynamics 365 Customer Service Functional Consultant
更新時間:2025-06-10
問題數量:330題
Microsoft MB-230 最新考題

  下載免費試用


 

MB-230 測試引擎

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