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QUESTION NO: 1
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 2
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 3
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 4
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 5
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Salesforce CRT-211題庫資料中的每個問題都由我們專業人員檢查審核,為考生提供最高品質的考古題。 Shobhadoshi Microsoft的H3C GB0-713考試培訓資料針對性很強,不是每個互聯網上的培訓資料都是這樣高品質高品質的,僅此一家,只有Shobhadoshi能夠這麼完美的展現。 Shobhadoshi是一個優秀的IT認證考試資料網站,在Shobhadoshi您可以找到關於Microsoft IBM C1000-195認證考試的考試心得和考試材料。 Cyber AB CMMC-CCP - Microsoft的認證資格也變得越來越重要。 他們利用專業的IT知識和豐富的經驗制訂出了各種不同的能使你順利地通過Microsoft Huawei H19-308-ENU認證考試的培訓計畫。
Updated: May 28, 2022
考試編碼:MB-230
考試名稱:Microsoft Dynamics 365 Customer Service Functional Consultant
更新時間:2025-06-07
問題數量:330題
Microsoft MB-230 考古題介紹
下載免費試用
考試編碼:MB-230
考試名稱:Microsoft Dynamics 365 Customer Service Functional Consultant
更新時間:2025-06-07
問題數量:330題
Microsoft MB-230 考試題庫
下載免費試用
考試編碼:MB-230
考試名稱:Microsoft Dynamics 365 Customer Service Functional Consultant
更新時間:2025-06-07
問題數量:330題
Microsoft MB-230 最新題庫資源
下載免費試用