你購買了考古題以後還可以得到一年的免費更新服務，一年之內，只要你想更新你擁有的資料，那麼你就可以得到最新版。Shobhadoshi盡最大努力給你提供最大的方便。與 Shobhadoshi考古題的超低價格相反，Shobhadoshi提供的考試考古題擁有最好的品質。 只要你用，Shobhadoshi就可以讓你看到奇跡的發生。作為IT認證考試相關資料的專業提供者，Shobhadoshi一直在為考生們提供優秀的參考資料，並且幫助了數不清的人通過了考試。 希望成為擁有MB-230熱門題庫認證的IT專業人士嗎？想減少獲得MB-230熱門題庫認證的成本嗎？想通過所有的Microsoft認證嗎？如果“是”，Shobhadoshi是考生最明智的選擇，為您提供涵蓋最新認證考試問題的最佳題庫學習資料。

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Microsoft MB-230熱門題庫 - 獲到一些IT認證證書是非常有用的。

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MB-230 PDF DEMO:

QUESTION NO: 1
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 2
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 4
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

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Updated: May 28, 2022