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CIS-ITSM PDF DEMO:

QUESTION NO: 1
Which of the following describes the purpose of User Criteria when used in the Service
Catalog application?
A. Replace Access Controls to provide security to Requests
B. Determine who can see Catalogs and Items
C. Pre-fill user preferences on Catalog order forms
D. Determine who can see Categories and Items
Answer: D

QUESTION NO: 2
Universal Containers wants to track expense reports and expense line items. Values from expense line item records need to be aggregated and displayed on the expense record.
Which type of relationship should an administrator use to ensure that expense line items can be aggregated?
A. Hierarchical
B. Lookup
C. Master-detail
D. Roll-up summary
Answer: C

QUESTION NO: 3
In knowledge management, which conditions must be met before users can import Word documents?
A. The user must meet the conditions in the Can Contribute User Criteria for at least one knowledge base OR have the knowledge or knowledge_admin role.
B. The knowledge base must have the Enable Article Import field set to true.
C. The user must have the knowledge or knowledge_admin role.
D. The user must have one of the roles specified in the Knowledge system property "List of roles
(comma-separated) that can import Knowledge Articles".
Answer: A

QUESTION NO: 4
Which of the following are valid problem states? (Choose all that apply.)
A. New
B. Fix in progress
C. Pending
D. On Hold
E. Canceled
Answer: A,B

QUESTION NO: 5
Which of the following modules can be used to define incident priority rules?
A. System Policies > Rules > Incident Priority Rules
B. System Policy > Rules > Data Lookup Definitions
C. System Policies > Rules > Incident Priority Lookup
D. System Policy > Rules > Priority Lookup Rules
Answer: D

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Updated: May 28, 2022