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CIS-ITSM PDF DEMO:

QUESTION NO: 1
Which of the following users has the permission to reopen an incident?
A. Itil User
B. Incident Manager
C. Incident caller
D. Itil Admin
E. None of the listed answers
Answer: C
Explanation
Only the incident opener can reopen it.

QUESTION NO: 2
The sales manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases.
What is a recommended solution?
A. Create an individual dashboard for each sales representative with opportunity, account, and case components.
B. Create a dynamic dashboard and ensure the sales manager has the "View My Team's Dashboard" permission.
C. Create a dashboard and add filters for users, opportunities, accounts, and cases.
D. Create a dynamic dashboard and add filters for opportunities, accounts, and cases.
Answer: B

QUESTION NO: 3
What is the base table for CMDB?
A. ci
B. cmdb
C. cmdb_ci
D. base_ci
Answer: B

QUESTION NO: 4
Change management uses the workflow engine by default to _____________. (Choose three.)
A. Manage SLAs
B. Close related tasks
C. Manage approvals
D. Send notifications
E. Generate change tasks
Answer: A,C,E

QUESTION NO: 5
What is the purpose of "Cascade Variables" checkbox in order guide?
A. If checked, it applies the same formatting used for order guide variables to all catalog items added to it.
B. If checked, it automatically adds variables to all catalog items in an order guide with the same variable names in the order guide.
C. If checked, it auto-populates catalog item variables with names similar to order guide variables.
D. If checked, it prevents duplication of variable names in catalog items added to order guide.
Answer: C

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Updated: May 28, 2022