気楽に試験に合格したければ、はやく試しに来てください。Service-Cloud-Consultant日本語版参考書認定試験に合格することは難しいようですね。試験を申し込みたいあなたは、いまどうやって試験に準備すべきなのかで悩んでいますか。 あなたはSalesforceのService-Cloud-Consultant日本語版参考書の資料を探すのに悩んでいますか。心配しないでください。 Shobhadoshiは君にとってベストな選択になります。

Salesforce Service Cloud Consultant Service-Cloud-Consultant 心はもはや空しくなく、生活を美しくなります。

Service-Cloud-Consultant - Salesforce Certified Service cloud consultant日本語版参考書問題集は、あなたに異なるシステムバージョンを提供します。 また、Service-Cloud-Consultant 模擬トレーリング問題集に疑問があると、メールで問い合わせてください。現在IT技術会社に通勤しているあなたは、SalesforceのService-Cloud-Consultant 模擬トレーリング試験認定を取得しましたか？Service-Cloud-Consultant 模擬トレーリング試験認定は給料の増加とジョブのプロモーションに役立ちます。

Service-Cloud-Consultant日本語版参考書試験に合格するには、たくさん時間と精力が必要です。しかし、Salesforce　Service-Cloud-Consultant日本語版参考書試験参考書を選ばれば、試験に合格するだけでなく、時間を節約できます。だから、Salesforce　Service-Cloud-Consultant日本語版参考書試験参考書を早く購入しましょう！

Salesforce Service-Cloud-Consultant日本語版参考書 - 弊社の商品が好きなのは弊社のたのしいです。

あなたは弊社の商品を買ったら一年間に無料でアップサービスが提供された認定試験に合格するまで利用しても喜んでいます。もしテストの内容が変われば、すぐにお客様に伝えます。弊社はあなた１００％合格率を保証いたします。

Shobhadoshi を選択して１００％の合格率を確保することができて、もし試験に失敗したら、Shobhadoshiが全額で返金いたします。

Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Create an email template to send articles as PDF attachments.
B. Enable agents to create their own personal articles.
C. Enable suggested articles on new cases.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: A,C,D

QUESTION NO: 2
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud.
Which two solutions should a Consultant recommend? Choose 2 answers
A. Service Cloud Console
B. Customer Community
C. Automatic Call Distribution
D. Knowledge Base
Answer: B,D

QUESTION NO: 3
UC has two customer service contact centers and each focuses on a specific product line.
Each contact center has a varying call volume, contributing to a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
A. Cross-train agents on both product lines
B. Prioritize customer calls based on their SLA
C. Enable agents to transfer calls to other agents
D. Implement a customer self-service portal
Answer: A,D

QUESTION NO: 4
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
A. Send an email reminder to update the article status to Published on the start date.
B. Set the article publish date to automatically display the article on the start datE.
C. Create a task related to the article with a reminder set for the article start date.
D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B

QUESTION NO: 5
The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that
"We will empower our customers to interact with us in the way of their choosing." Universal
Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement. Which three should the consultant recommend to achieve the mission statement? Choose 3 answers
A. Create a central "Contact Us" page which provides access to all available channels.
B. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.
C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.
D. Optimize the customer community for mobile devices to have access to the same support as desktops.
E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.
Answer: A,C,D

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Updated: May 28, 2022