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QUESTION NO: 1
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.
A. Adjust Scheduling Policy
B. Dispatching
C. Customer Entitlements
D. Scheduling
E. Knowledge Base
Answer: A,B,E
QUESTION NO: 2
Universal Containers provides 24/7 service support to its customers. However, their Field
Service Technicians have specified working hours. Which two items should the Consultant create?
Choose 2 answers.
A. Create operating hours for the Service Territory.
B. Create operating hours for the Service Resource.
C. Create operating hours for the Optimization Engine.
D. Create operating hours for the Service Appointment.
Answer: A,B
QUESTION NO: 3
Universal Containers' (UC) product named "Widget 1" should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on "Widget 1" at their location. What should be implemented to ensure the customer's case automatically receives remote technical support?
A. Create a Visualforce Page on the Case.
B. Create a Milestone on the Product.
C. Create a Workflow Rule on the Case.
D. Create an Entitlement Template on the Product.
Answer: B
QUESTION NO: 4
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers.
What report would be improved by integrating financial data from an outside system?
A. Average time to repair: The average time required to repair or install as asset.
B. First time fix rate: The percentage of on-site service requests resolved on the first visit.
C. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
D. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
Answer: C
QUESTION NO: 5
Universal Containers wants to ensure that Service Appointments are only assigned to
Resources who are Active. What configuration should a Consultant recommend for the Scheduling
Policy?
A. Match Fields
B. Preferred Resource
C. Required Resource
D. Match Boolean
Answer: D
SAP C-HRHFC-2411 - 還會讓你又一個美好的前程。 選擇我們的Microsoft MB-240題庫資料可以保證你可以在短時間內學習及加強IT專業方面的知識,所以信任Shobhadoshi是您最佳的選擇! Docker DCA - 我們Shobhadoshi網站是在盡最大的努力為廣大考生提供最好最便捷的服務。 通過Salesforce SAP C-THR97-2411的考試是不簡單的,選擇合適的培訓是你成功的第一步,選擇好的資訊來源是你成功的保障,而Shobhadoshi的產品是有很好的資訊來源保障。 Salesforce的Amazon SCS-C02考試認證就是一個流行的IT認證,很多人都想擁有它,有了它就可以穩固自己的職業生涯,Shobhadoshi Salesforce的Amazon SCS-C02考試認證培訓資料是個很好的培訓工具,它可以幫助你成功的通過考試而獲得認證,有了這個認證,你將得到國際的認可及接受,那時的你再也不用擔心被老闆炒魷魚了。
Updated: May 28, 2022
考試編碼:Field-Service-Lightning-Consultant
考試名稱:Salesforce Certified Field Service Lightning Consultant
更新時間:2025-06-07
問題數量:303題
Salesforce Field-Service-Lightning-Consultant 題庫分享
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考試編碼:Field-Service-Lightning-Consultant
考試名稱:Salesforce Certified Field Service Lightning Consultant
更新時間:2025-06-07
問題數量:303題
Salesforce Field-Service-Lightning-Consultant 認證資料
下載免費試用
考試編碼:Field-Service-Lightning-Consultant
考試名稱:Salesforce Certified Field Service Lightning Consultant
更新時間:2025-06-07
問題數量:303題
Salesforce Field-Service-Lightning-Consultant 在線考題
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