Shobhadoshi是個一直為你提供最新最準確的Salesforce Service-Cloud-Consultant認證考試解析認證考試相關資料的網站。為了讓你放心的選擇我們，你在網上可以免費下載Shobhadoshi為你提供的部分考試練習題和答案，作為免費嘗試。Shobhadoshi是能確保你100%的通過Salesforce Service-Cloud-Consultant認證考試解析的認證考試。 通過Salesforce Service-Cloud-Consultant認證考試解析認證考試可以給你帶來很多改變。比如工作，生活，都會有很大的提升，因為畢竟Service-Cloud-Consultant認證考試解析考試是一個Salesforce認證的相當重要的考試，但通過Service-Cloud-Consultant認證考試解析考試不是那麼簡單的。 Shobhadoshi可以為你提供好的培訓工具，為您參加Salesforce Service-Cloud-Consultant認證考試解析 認證考試提供高品質的參考資料。

Salesforce Service Cloud Consultant Service-Cloud-Consultant IT考試的認證資格得到了國際社會的廣泛認可。

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Service-Cloud-Consultant PDF DEMO:

QUESTION NO: 1
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C

QUESTION NO: 2
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C

QUESTION NO: 3
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D

QUESTION NO: 4
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D

QUESTION NO: 5
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D

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Updated: May 28, 2022