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目前Salesforce的Service-Cloud-Consultant真題材料認證考試真的是一門人氣很高的考試。還沒有取得這個考試的認證資格的你,是不是也想參加考試呢?確實,這是一門很難的考試。
QUESTION NO: 1
Which statements are true regarding a prebuilt Salesforce computer telephony integration
(CTI) adapter for different telephony systems? (Choose 2)
A. It is an intermediary between a telephony system and a Salesforce CRM call center user
B. It is a server based software program that controls the behavior of a Salesforce SoftPhone
C. It utilizes the SoftPhone capability from within the Salesforce application
D. It allows voicemails to be captured and stored as attachments on cases
Answer: A,C
QUESTION NO: 2
UC is creating an inbound customer support contact center to handle questions about using its products. What should be considered when designing the contact center?
A. Average handling time and first call resolution time
B. Agent skill-based routing and predictive dialer
C. Automatic call distributor and interactive voice response
D. Workforce management and customer satisfaction score
Answer: C
QUESTION NO: 3
Universal Containers wants to offer its customers interactive chat as well as Case processing.
The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?
A. Live Agent
B. Case Assignment Rules
C. Process Builder Assignment
D. Omni Channel
Answer: D
QUESTION NO: 4
The Universal Containers' customer support organization has implemented Knowledge
Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
A. Measure and reward agents based on the number of new articles approved for publication.
B. Require agents to check a box on the case when submitting a new suggested article.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Measure and reward agents based on the number of new articles submitted for approval.
Answer: C,D
QUESTION NO: 5
What method can NOT be leveraged to capture Cases in addition to via the Case tab?
A. Customer Portal
B. Email to Case
C. Self Service Portal
D. Chatter feeds
Answer: D
所以,只要你好好學習這個考古題,那麼通過Palo Alto Networks SecOps-Pro考試就不再是難題了。 Scaled Agile SAFe-ASE - 那麼,應該怎麼辦才好呢?沒關係。 即將參加Salesforce的Pegasystems PEGACPLSA23V1認證考試的你沒有信心通過考試嗎?不用害怕,因為Shobhadoshi可以提供給你最好的資料。 您是否感興趣想通過Microsoft AZ-800考試,然后開始您的高薪工作?Shobhadoshi擁有最新研發的題庫問題及答案,可以幫助數百萬的考生通過Microsoft AZ-800考試并獲得認證。 Huawei H20-711_V1.0 - 這是一個被廣大考生檢驗過的網站,可以向大家提供最好的考試考古題。
Updated: May 28, 2022
考試編碼:Service-Cloud-Consultant
考試名稱:Salesforce Certified Service cloud consultant
更新時間:2025-06-14
問題數量:200題
Salesforce Service-Cloud-Consultant PDF題庫
下載免費試用
考試編碼:Service-Cloud-Consultant
考試名稱:Salesforce Certified Service cloud consultant
更新時間:2025-06-14
問題數量:200題
Salesforce Service-Cloud-Consultant 證照資訊
下載免費試用
考試編碼:Service-Cloud-Consultant
考試名稱:Salesforce Certified Service cloud consultant
更新時間:2025-06-14
問題數量:200題
Salesforce Service-Cloud-Consultant 信息資訊
下載免費試用