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QUESTION NO: 1
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a
Consultant make? Choose 2 answers.
A. Publish training documentation in a closed chatter group.
B. Publish pre-release documentation on the Customer Community.
C. Increase training to Field Service Technicians
D. Increase training to Sales Representatives.
Answer: B,C
QUESTION NO: 2
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory.
Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?
A. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line
Item; mark the parent Work Order as "In Progress."
B. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line
Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as
"Cancelled."
C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line
Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Cannot Complete".
D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line
Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Closed"
Answer: C
QUESTION NO: 3
Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?
A. Create Milestones, set up Entitlement Process, display the related List on the Work Order Page
Layout.
B. Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page
Layout.
C. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout
.
D. Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page
Layout.
Answer: C
QUESTION NO: 4
The CFO for Universal Containers wants Work Orders to remain open until the Customer
Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.
A. Custom Work Order Escalation Rules
B. Custom Approval Process on Work Orders
C. Custom Work Order Status with Category
D. Custom Validation Rule on Work Orders
Answer: C,D
QUESTION NO: 5
Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement?
Choose 2 answers
A. Assets
B. Work Types
C. Product Templates
D. Service Report Templates
Answer: B,D
IBM C1000-185 - 因為這是國際廣泛認可的資格,因此參加Salesforce的認證考試的人也越來越多了。 Salesforce Cisco 200-201 認證證書對在IT行業中的你工作是很有幫助的,對你的職位和工資有很大提升,讓你的生活更有保障。 Salesforce Marketing-Cloud-Consultant題庫資料包含真實的考題體型,100%幫助考生通過考試。 Amazon MLS-C01-KR - Shobhadoshi提供的產品有很高的品質和可靠性。 使用我們軟件版本的Oracle 1z0-1080-25題庫可以幫您評估自己掌握的知識點,從而在考試期間增加問題的回憶,幫助快速完成考試。
Updated: May 28, 2022
考試編碼:FSL-201
考試名稱:Salesforce - Implementing Field Service Lightning
更新時間:2025-06-09
問題數量:165題
Salesforce FSL-201 題庫最新資訊
下載免費試用
考試編碼:FSL-201
考試名稱:Salesforce - Implementing Field Service Lightning
更新時間:2025-06-09
問題數量:165題
Salesforce FSL-201 考題資訊
下載免費試用
考試編碼:FSL-201
考試名稱:Salesforce - Implementing Field Service Lightning
更新時間:2025-06-09
問題數量:165題
Salesforce FSL-201 題庫更新資訊
下載免費試用