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QUESTION NO: 1
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a
Consultant make? Choose 2 answers.
A. Publish training documentation in a closed chatter group.
B. Publish pre-release documentation on the Customer Community.
C. Increase training to Field Service Technicians
D. Increase training to Sales Representatives.
Answer: B,C
QUESTION NO: 2
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory.
Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?
A. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line
Item; mark the parent Work Order as "In Progress."
B. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line
Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as
"Cancelled."
C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line
Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Cannot Complete".
D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line
Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Closed"
Answer: C
QUESTION NO: 3
Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?
A. Create Milestones, set up Entitlement Process, display the related List on the Work Order Page
Layout.
B. Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page
Layout.
C. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout
.
D. Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page
Layout.
Answer: C
QUESTION NO: 4
The CFO for Universal Containers wants Work Orders to remain open until the Customer
Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.
A. Custom Work Order Escalation Rules
B. Custom Approval Process on Work Orders
C. Custom Work Order Status with Category
D. Custom Validation Rule on Work Orders
Answer: C,D
QUESTION NO: 5
Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement?
Choose 2 answers
A. Assets
B. Work Types
C. Product Templates
D. Service Report Templates
Answer: B,D
我們Shobhadoshi Salesforce的Workday Workday-Prism-Analytics考試的做法是最徹底的,以及最準確及時的最新的實踐檢驗,你會發現目前市場上的唯一可以有讓你第一次嘗試通過困難的信心。 ISTQB CTAL-TM-001-KR題庫是針對IT相關考試認證研究出來的題庫產品,擁有極高的通過率。 什麼是Shobhadoshi Salesforce的DAMA DMF-1220考試認證培訓資料?網上有很多網站提供Shobhadoshi Salesforce的DAMA DMF-1220考試培訓資源,我們Shobhadoshi為你提供最實際的資料,我們Shobhadoshi專業的人才隊伍,認證專家,技術人員,以及全面的語言大師總是在研究最新的Salesforce的DAMA DMF-1220考試,因此,真正相通過Salesforce的DAMA DMF-1220考試認證,就請登錄Shobhadoshi網站,它會讓你靠近你成功的曙光,一步一步進入你的夢想天堂。 市場對IT專業人員的需求越來越多,獲得Salesforce Hitachi HQT-6714認證會讓您更有優勢,平均工資也會高出20%,并能獲得更多的晉升機會。 如果你擁有了Shobhadoshi Salesforce的CIPS L5M8考試培訓資料,我們將免費為你提供一年的更新,這意味著你總是得到最新的考試認證資料,只要考試目標有所變化,以及我們的學習材料有所變化,我們將在第一時間為你更新。
Updated: May 28, 2022
考試編碼:FSL-201
考試名稱:Salesforce - Implementing Field Service Lightning
更新時間:2025-06-07
問題數量:165題
Salesforce FSL-201 題庫最新資訊
下載免費試用
考試編碼:FSL-201
考試名稱:Salesforce - Implementing Field Service Lightning
更新時間:2025-06-07
問題數量:165題
Salesforce FSL-201 考題資訊
下載免費試用
考試編碼:FSL-201
考試名稱:Salesforce - Implementing Field Service Lightning
更新時間:2025-06-07
問題數量:165題
Salesforce FSL-201 題庫更新資訊
下載免費試用