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QUESTION NO: 1
Dispatches at Universal Containers want to ensure the Resource being assigned to a Work
Order has the correct training. What should a Consultant implement to accomplish this requirement?
A. Set up Skill Requirements, Define Work Types, Set up Routing Rules.
B. Define Skills, Set up Skill Requirements, and Set up Resources Skills
C. Define Work Types, Define Work Order Status, Set up Resource Skills
D. Set up Service Locations, Set up Location Skills, Define Work Types
Answer: B
QUESTION NO: 2
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers.
What report would be improved by integrating financial data from an outside system?
A. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
B. Average time to repair: The average time required to repair or install as asset.
C. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
D. First time fix rate: The percentage of on-site service requests resolved on the first visit.
Answer: C
QUESTION NO: 3
Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?
A. Create Milestones, set up Entitlement Process, display the related List on the Work Order Page
Layout.
B. Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page
Layout.
C. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout
.
D. Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page
Layout.
Answer: C
QUESTION NO: 4
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a
Consultant make? Choose 2 answers.
A. Publish training documentation in a closed chatter group.
B. Publish pre-release documentation on the Customer Community.
C. Increase training to Field Service Technicians
D. Increase training to Sales Representatives.
Answer: B,C
QUESTION NO: 5
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory.
Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?
A. Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line
Item; mark the parent Work Order as "In Progress."
B. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line
Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as
"Cancelled."
C. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line
Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Cannot Complete".
D. Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line
Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as
"Closed"
Answer: C
如果要說為什麼,那當然是因為Huawei H20-721_V1.0考試是一個非常重要的考試。 SAP C_C4H47_2503 - 您還可以在Shobhadoshi網站下載免費的DEMO試用,這樣您就能檢驗我們產品的質量,絕對是您想要的! 您是否在尋找可靠的學習資料來準備即將來的Palo Alto Networks XDR-Engineer考試?如果是的話,您可以嘗試Shobhadoshi的產品和服務。 想早點成功嗎?早點拿到Salesforce Salesforce CPQ-301認證考試的證書嗎?快點將Shobhadoshi加入購物車吧。 我們的所有產品還不定期推出折扣優惠活動,給考生提供最有效的Salesforce SAP C-TS410-2504考試學習資料。
Updated: May 28, 2022
考試編碼:FSL-201
考試名稱:Salesforce - Implementing Field Service Lightning
更新時間:2025-06-07
問題數量:165題
Salesforce FSL-201 學習資料
下載免費試用
考試編碼:FSL-201
考試名稱:Salesforce - Implementing Field Service Lightning
更新時間:2025-06-07
問題數量:165題
Salesforce 最新 FSL-201 題庫資源
下載免費試用
考試編碼:FSL-201
考試名稱:Salesforce - Implementing Field Service Lightning
更新時間:2025-06-07
問題數量:165題
Salesforce FSL-201 題庫下載
下載免費試用