這幾年IT行業發展非常之迅速，那麼學IT的人也如洪水猛獸般迅速多了起來，他們為了使自己以後有所作為而不斷的努力，Salesforce的CRT-261考古題更新考試認證是IT行業必不可少的認證，許多人為想通過此認證而感到苦惱。今天我告訴大家一個好辦法，就是選擇Shobhadoshi Salesforce的CRT-261考古題更新考試認證培訓資料，它可以幫助你們通過考試獲得認證，而且我們可以保證通過率100%，如果沒有通過，我們將保證退還全部購買費用，不讓你們有任何損失。 我們承諾，使用我們Shobhadoshi Salesforce的CRT-261考古題更新的考試培訓資料，確保你在你的第一次嘗試中通過測試，如果你準備考試使用我們Shobhadoshi Salesforce的CRT-261考古題更新考試培訓資料，我們保證你通過，如果沒有通過測試，我們給你退還購買的全額退款，送你一個相同價值的免費產品。 Shobhadoshi Salesforce的CRT-261考古題更新考試培訓資料是所有的互聯網培訓資源裏最頂尖的培訓資料，我們的知名度度是很高的，這都是許多考生利用了Shobhadoshi Salesforce的CRT-261考古題更新考試培訓資料所得到的成果，如果你也使用我們Shobhadoshi Salesforce的CRT-261考古題更新考試培訓資料，我們可以給你100%成功的保障，若是沒有通過，我們將保證退還全部購買費用，為了廣大考生的切身利益，我們Shobhadoshi絕對是信的過的。

這絕對是一個可以保證你通過CRT-261考古題更新考試的資料。

Salesforce的CRT-261 - Certification Preparation for Service Cloud Consultant考古題更新考試培訓資料是每個考生必備的考前學習資料，有了這份資料，考生們就可以義無反顧的去考試，這樣考試的壓力也就不用那麼大，而Shobhadoshi這個網站裏的培訓資料是考生們最想要的獨一無二的培訓資料，有了Shobhadoshi Salesforce的CRT-261 - Certification Preparation for Service Cloud Consultant考古題更新考試培訓資料，還有什麼過不了。 你肯定聽說過Shobhadoshi的CRT-261 考試資料考古題吧？但是，你用過嗎？我們經常會聽到“Shobhadoshi的考古題真是好資料，多虧了它我才通過了考試”這樣的話。Shobhadoshi從使用過考古題的人們那裏得到了很多的好評。

Salesforce的CRT-261考古題更新考試是最近最有人氣的考試，你也想參加嗎？如果你不知道怎樣準備考試，Shobhadoshi來告訴你。在Shobhadoshi，你可以找到你想要的一切优秀的考试参考书。IT認定考試是現今社會、特別是IT行業中最受歡迎的考試。

Salesforce CRT-261考古題更新 - 这是可以保证你一次就成功的难得的资料。

Shobhadoshi提供的培訓工具包含關於Salesforce CRT-261考古題更新認證考試的學習資料及類比訓練題，更重要的是還會給出跟考試很接近的練習題和答案。選擇Shobhadoshi可以保證你可以在短時間內學習及加強IT專業方面的知識，還可以以高分數通過Salesforce CRT-261考古題更新的認證考試。

所以現在很多人都選擇參加CRT-261考古題更新資格認證考試來證明自己的實力。但是要想通過CRT-261考古題更新資格認證卻不是一件簡單的事。

CRT-261 PDF DEMO:

QUESTION NO: 1
What are two basic concepts of Knowledge-Centered Support (KCS)? Choose 2 answers
A. Creating content as a result of solving issues
B. Evolving content-based product lifecycles
C. Rewarding learning, collaboration, sharing and improving.
D. Developing a knowledge base on the experience of an individual
Answer: A,C

QUESTION NO: 2
Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:
* Billing problems account for less than 5% of calls.
* Billing data is stored in an external system containing over 20 million records.
* Agents do not want to maintain separate login sessions for Salesforce and the billing system.
Which two solutions should a consultant recommend? Choose 2 answers
A. Use Lightning Connect to connect and access data in real-time from the billing system.
B. Create a custom tab of type URL that displays a search page from the billing system.
C. Import payment data into Salesforce and add to the contact page layout as a related list.
D. Create a Visualforce page that retrieves payment information via a Web Service call-out.
Answer: B,D

QUESTION NO: 3
UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affected by the number of contact records?
A. Contact report run time
B. Contact related list load time
C. Contact view page load time
D. Contact list view edit time
Answer: A

QUESTION NO: 4
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers
A. Net promoter Score
B. Customer Purchase History
C. Customer Support Requests
D. Service Level Agreement
E. customer satisfaction Survey
Answer: A,B,E

QUESTION NO: 5
Due to a recent product recall, Universal Containers has experienced a 50% increase in daily calls to the Contact Center. The Contact Center has increased support to 24x7 with agents working
12-hour shifts. The VP of Service is concerned about the ability to sustain the increased hours and added cost to support the higher call volume.
Which recommendation should the Consultant make in anticipation of higher call volume?
A. Set up telephony integration using a CTI adapter for quicker agent access when customers call in, reducing average handle time.
B. Set up IVR with an automated response for customers affected by the recall to defect calls.
C. Set up a customer survey for customers calling in to identify the severity and impact of the recall.
D. Set up a private Knowledge Base to provide FAQs to customers affected by the recall to defect call.
Answer: B

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Updated: May 28, 2022