如果有我們的軟體有任何更新版本，都會立即推送給客戶。Shobhadoshi是可以承諾幫你成功通過你的第一次Microsoft MB-230考試資訊 認證考試。你買了Shobhadoshi的產品，我們會全力幫助你通過認證考試，而且還有免費的一年更新升級服務。 沒有人除外，我們Shobhadoshi保證你100%的比例， 今天你選擇Shobhadoshi，選擇你要開始的訓練，並通過你的下一次的考題，你將得到最好的資源與市場的相關性和可靠性保證。Shobhadoshi Microsoft的MB-230考試資訊考題和答案反映的問題問MB-230考試資訊考試。 因為Shobhadoshi的關於Microsoft MB-230考試資訊 認證考試的針對性的資料可以幫助你100%通過考試。

Microsoft Dynamics 365 MB-230 只有這樣，在考試的時候你才可以輕鬆應對。

Microsoft Dynamics 365 MB-230考試資訊 - Microsoft Dynamics 365 Customer Service Functional Consultant 你可以提前感受到真實的考試。 你可以免費下載考古題的一部分。在購買考古題之前，你可以去Shobhadoshi的網站瞭解更多的資訊，更好地瞭解這個網站。

Shobhadoshi的MB-230考試資訊考古題和實際的認證考試一樣，不僅包含了實際考試中的所有問題，而且考古題的軟體版完全類比了真實考試的氛圍。使用了Shobhadoshi的考古題，你在參加考試時完全可以應付自如，輕鬆地獲得高分。

而且通過 Microsoft Microsoft MB-230考試資訊 認證考試也不是很簡單的。

Shobhadoshi是一個你可以完全相信的網站。Shobhadoshi的IT技術專家為了讓大家可以學到更加高效率的資料一直致力於各種IT認證考試的研究，從而開發出了更多的考試資料。只要你使用過一次Shobhadoshi的資料，你就肯定還想用第二次。因為Shobhadoshi不但給你提供最好的資料，而且為你提供最優質的服務。如果你對我們的產品有任何意見都可以隨時提出，因為我們不僅以讓廣大考生輕鬆通過考試為宗旨，更把為大家提供最好的服務作為我們的目標。

為了通過Microsoft MB-230考試資訊 認證考試，請選擇我們的Shobhadoshi來取得好的成績。你不會後悔這樣做的，花很少的錢取得如此大的成果這是值得的。

MB-230 PDF DEMO:

QUESTION NO: 1
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 3
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 4
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 5
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

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Updated: May 28, 2022