Shobhadoshi的產品不僅幫助客戶100%通過第一次參加的Microsoft MB-230熱門證照 認證考試,而且還可以為客戶提供一年的免費線上更新服務,第一時間將最新的資料推送給客戶,讓客戶瞭解到最新的考試資訊。所以Shobhadoshi不僅是個產品品質很好的網站,還是個售後服務很好的網站。 如果你選擇了Shobhadoshi的產品,你就為Microsoft MB-230熱門證照 認證考試做好了充分準備,成功通過考試就是很輕鬆的。Shobhadoshi的最新的Microsoft MB-230熱門證照 認證考試練習題及答案問世之後,通過Microsoft MB-230熱門證照 認證考試已經不再是IT職員的夢想了。 關於MB-230熱門證照考試的問題,我們Shobhadoshi擁有一個偉大的良好品質,將是最值得信賴的來源,從成千上萬的大量註冊部門的回饋,大量的深入分析,我們是在一個位置以確定哪些供應商將為你提供更新和相關MB-230熱門證照練習題和優秀的高品質MB-230熱門證照實踐的檢驗。
一旦您通過考試,您將獲得不錯的工作機會,所以,選擇MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant熱門證照題庫就是選擇成功,我們將保證您百分之百通過考試。 如果你取得了MB-230 考古題更新認證考試的資格,那麼你就可以更好地完成你的工作。雖然這個考試很難,但是你準備考試時不用那麼辛苦。
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這就不得不推薦Shobhadoshi的考試考古題了,它可以讓你少走許多彎路,節省時間幫助你考試合格。彰顯一個人在某一領域是否成功往往體現在他所獲得的資格證書上,在IT行業也不外如是。
QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric
QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree
QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B
QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac
我們的資料能確保你第一次參加Microsoft Microsoft SC-400 認證考試就可以順利通過。 選擇最新版本的Microsoft Salesforce PDI考古題,如果你考試失敗了,我們將全額退款給你,因為我們有足夠的信心讓你通過Salesforce PDI考試。 你可以先線上免費下載Shobhadoshi為你提供的關於Microsoft Microsoft MS-102 認證考試練習題及答案的試用版本作為嘗試,那樣你會更有信心選擇我們Shobhadoshi的產品來準備Microsoft Microsoft MS-102 認證考試。 然而如何簡單順利地通過Microsoft ABPMP CBPA認證考試?我們的Shobhadoshi在任何時間下都可以幫您快速解決這個問題。 ISTQB CTAL_TM_001 - Shobhadoshi是一個為參加IT認證考試的考生提供IT認證考試培訓工具的網站。
Updated: May 28, 2022
考試編碼:MB-230
考試名稱:Microsoft Dynamics 365 Customer Service Functional Consultant
更新時間:2025-06-13
問題數量:330題
Microsoft MB-230 學習指南
下載免費試用
考試編碼:MB-230
考試名稱:Microsoft Dynamics 365 Customer Service Functional Consultant
更新時間:2025-06-13
問題數量:330題
Microsoft 免費下載 MB-230 考題
下載免費試用
考試編碼:MB-230
考試名稱:Microsoft Dynamics 365 Customer Service Functional Consultant
更新時間:2025-06-13
問題數量:330題
Microsoft MB-230 題庫資料
下載免費試用