如果你想通過Microsoft的MB-230熱門認證考試認證使自己在當今競爭激烈的IT行業中地位更牢固，在IT行業中的的專業技能更強大，你的需要很強的專業知識和日積月累的努力，而且通過Microsoft的MB-230熱門認證考試認證也不是簡單的，或許通過Microsoft的MB-230熱門認證考試認證是你向IT行業推廣自己的時候，但是不一定需要花費大量的時間和精力來學習專業知識，你可以選擇我們Shobhadoshi Microsoft的MB-230熱門認證考試培訓資料，專門是針對IT相關考試認證研究出來的培訓產品。有了它你就可以毫不費力的通過了這麼困難的Microsoft的MB-230熱門認證考試認證。 Shobhadoshi提供的學習材料可以讓你100%通過考試而且還會為你提供一年的免費更新。Microsoft MB-230熱門認證是其中的重要認證考試之一。 來吧，你將是未來最棒的IT專家。

Microsoft Dynamics 365 MB-230 因為這是你通過考試的最好的，也是唯一的方法。

Shobhadoshi可以幫助你通過Microsoft MB-230 - Microsoft Dynamics 365 Customer Service Functional Consultant熱門認證認證考試。 在這裏我想說的就是怎樣才能更有效率地準備MB-230 最新考古題考試，並且一次就通過考試拿到考試的認證資格。Microsoft的認證考試現在是很有人氣的考試。

在這裏我要說明的是這Shobhadoshi一個有核心價值的問題，所有Microsoft的MB-230熱門認證考試都是非常重要的，但在個資訊化快速發展的時代，Shobhadoshi只是其中一個，為什麼大多數人選擇Shobhadoshi，是因為Shobhadoshi所提供的考題資料一定能幫助你通過測試，，為什麼呢，因為它提供的資料都是最新的培訓工具不斷更新，不斷變換的認證考試目標，為你提供最新的考試認證研究資料，有了Shobhadoshi Microsoft的MB-230熱門認證，你看到考試將會信心百倍，不用擔心任何考不過的風險，讓你毫不費力的獲得認證。

Microsoft MB-230熱門認證 - 而且所有的考古題都免費提供demo。

我們Shobhadoshi Microsoft的MB-230熱門認證考試認證培訓資料，仿真度特別高，你可以在真實的考試中遇到一樣的題，這只能說明我們的IT精英團隊的能力實在是高。現在很多IT人員雄心勃勃，為了使自己的配置檔相容市場需求，通過這些熱門IT認證來實現自己的理想，在 Microsoft的MB-230熱門認證考試中取得優異的成績。Shobhadoshi Microsoft的MB-230熱門認證考試認證培訓資料能幫助你實現你的理想，它擁有眾多考生實踐的證明，有了Shobhadoshi Microsoft的MB-230熱門認證考試認證培訓資料，夢想之門將為你打開。

我們提供所有熱門認證考試學習資料，其中包含PDF電子版本和軟件版本的MB-230熱門認證題庫，還有APP在線版本支持離線使用，方便考生選擇使用。并且我們的MB-230熱門認證考古題包含實際考試中可能出現的所有問題，是您的MB-230熱門認證考試合格的最佳復習資料，幫助您輕松通過測試。

MB-230 PDF DEMO:

QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 2
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

QUESTION NO: 3
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac

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Updated: May 28, 2022