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Microsoft Dynamics 365 MB-230 選擇Shobhadoshi，下一個IT人才就是你。

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Microsoft MB-230最新試題 - 有了目標就要勇敢的去實現。

你覺得成功很難嗎？覺得IT認證考試很難通過嗎？你現在正在為了Microsoft 的MB-230最新試題認證考試而歎氣嗎？其實這完全沒有必要。IT認證考試其實沒有你想像的那麼神秘，我們可以利用適當的工具去戰勝它。只要你選對了工具，成功簡直就是一件輕而易舉的事情。你想知道什麼工具最好嗎？現在告訴你。Shobhadoshi的MB-230最新試題考古題是最好的工具。這個考古題為你搜集並解析了很多優秀的過去考試考過的問題，並且根據最新的大綱加入了很多可能出現的新問題。这是一个可以保证你一次通过考试的考古題。

現在的IT行業競爭壓力不言而喻大家都知道，每個人都想通過IT認證來提升自身的價值，我也是，可是這種對我們來說是太難太難了，所學的專業知識早就忘了，惡補那是不現實的，還好我在互聯網上看到了Shobhadoshi Microsoft的MB-230最新試題考試培訓資料，有了它我就不用擔心我得考試了，Shobhadoshi Microsoft的MB-230最新試題考試培訓資料真的很好，它的內容覆蓋面廣，而且針對性強，絕對比我自己復習去準備考試好，如果你也是IT行業中的一員，那就趕緊將Shobhadoshi Microsoft的MB-230最新試題考試培訓資料加入購物車吧，不要猶豫，不要徘徊，Shobhadoshi Microsoft的MB-230最新試題考試培訓資料絕對是成功最好的伴侶。上帝是很公平的，每個人都是不完美的。

MB-230 PDF DEMO:

QUESTION NO: 1
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit- goal-metric

QUESTION NO: 2
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:

QUESTION NO: 3
You are a Dynamics 365 for Customer Service system administrator.
You need to create service-level agreements (SLAs) to meet company requirements.
What SLA types should you use? To answer, drag the appropriate SLA types to the correct requirements. Each SLA type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define- service-levelagree

QUESTION NO: 4
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
C. Create a business rule.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
Answer: B

QUESTION NO: 5
You are a customer service manager for a company using Dynamics 365 for Customer Service.
You need to set up queues to manage support. You assign a team to each queue.
What type of queue should you configure?
A. Private
B. Business unit
C. Personal
D. Public
Answer: A
Explanation
Section: Topic 3, Manage queues, entitlements, and SLAs
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up- queuesmanage-ac

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Updated: May 28, 2022