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CIS-ITSM PDF DEMO:

QUESTION NO: 1
Which of the following record types would you use in order to propose a new standard change template?
A. Catalog Item
B. Record Producer
C. Order Guide
D. Content Item
Answer: B

QUESTION NO: 2
According to ServiceNow recommendations, the user who makes a service request should be informed about the expectations for approval and delivery.
A. True
B. False
Answer: A

QUESTION NO: 3
What is the purpose of the "Attachment Link" check box in the knowledge article form?
A. It adds the article as a link to another article.
B. It allows downloading the article without opening the article standard view.
C. It inserts a hyperlink to the article which can be linked to another article, ServiceNow page, or external content.
D. It attaches the article to the email notifications that are linked with it.
Answer: B

QUESTION NO: 4
What is the purpose of "reassignment_count" field in incident table?
A. It stores the number of times the "Assignment group" value changed.
B. It stores the number of times the "Assigned to" value changed.
C. It stored the number of times the incident was reassigned to the caller.
D. It stored the number of times the incident was reopened by the caller.
Answer: A

QUESTION NO: 5
What is the purpose of "Cascade Variables" checkbox in order guide?
A. If checked, it applies the same formatting used for order guide variables to all catalog items added to it.
B. If checked, it automatically adds variables to all catalog items in an order guide with the same variable names in the order guide.
C. If checked, it auto-populates catalog item variables with names similar to order guide variables.
D. If checked, it prevents duplication of variable names in catalog items added to order guide.
Answer: C

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Updated: May 28, 2022