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CIS-ITSM PDF DEMO:

QUESTION NO: 1
Which of the following users has the permission to reopen an incident?
A. Itil User
B. Incident Manager
C. Incident caller
D. Itil Admin
E. None of the listed answers
Answer: C
Explanation
Only the incident opener can reopen it.

QUESTION NO: 2
The sales manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases.
What is a recommended solution?
A. Create an individual dashboard for each sales representative with opportunity, account, and case components.
B. Create a dynamic dashboard and ensure the sales manager has the "View My Team's Dashboard" permission.
C. Create a dashboard and add filters for users, opportunities, accounts, and cases.
D. Create a dynamic dashboard and add filters for opportunities, accounts, and cases.
Answer: B

QUESTION NO: 3
Change management uses the workflow engine by default to _____________. (Choose three.)
A. Manage SLAs
B. Close related tasks
C. Manage approvals
D. Send notifications
E. Generate change tasks
Answer: A,C,E

QUESTION NO: 4
What is the base table for CMDB?
A. ci
B. cmdb
C. cmdb_ci
D. base_ci
Answer: B

QUESTION NO: 5
What are the most common ways to create problems? (Choose two.)
A. Using a third-party integration.
B. Manually using the Create New module.
C. Manually using the Problems related list on a change.
D. Using the Create Problem Virtual Agent Conversation.
E. Using the Create Problem UI action on an incident.
Answer: B,E

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Updated: May 28, 2022