We can promise that our company will provide the demo of the CRT-261 Test Tutorial learn prep for all people to help them make the better choice. It means you can try our demo and you do not need to spend any money. According to the survey of our company, we have known that a lot of people hope to try the CRT-261 Test Tutorial test training materials from our company before they buy the study materials, because if they do not have a try about our study materials, they cannot sure whether the study materials from our company is suitable for them to prepare for the exam or not. In this case, we need a professional CRT-261 Test Tutorial certification, which will help us stand out of the crowd and knock out the door of great company. In the era of informational globalization, the world has witnessed climax of science and technology development, and has enjoyed the prosperity of various scientific blooms. Our company is professional brand.

Salesforce Service Cloud Consultant CRT-261 As we all know, time and tide waits for no man.

With the high pass rate of our CRT-261 - Certification Preparation for Service Cloud Consultant Test Tutorial exam questions as 98% to 100% which is unbeatable in the market, we are proud to say that we have helped tens of thousands of our customers achieve their dreams and got their CRT-261 - Certification Preparation for Service Cloud Consultant Test Tutorial certifications. You also can refer to other candidates’ review guidance, which might give you some help. Then we can offer you a variety of learning styles.

Our CRT-261 Test Tutorial certification questions are close to the real exam and the questions and answers of the test bank cover the entire syllabus of the real exam and all the important information about the exam. Our CRT-261 Test Tutorial learning dump can stimulate the real exam’s environment to make the learners be personally on the scene and help the learners adjust the speed when they attend the real exam. To be convenient for the learners, our CRT-261 Test Tutorial certification questions provide the test practice software to help the learners check their learning results at any time.

Salesforce CRT-261 Test Tutorial - You can spend more time doing other things.

our CRT-261 Test Tutorial study materials will also save your time and energy in well-targeted learning as we are going to make everything done in order that you can stay focused in learning our CRT-261 Test Tutorial study materials without worries behind. We are so honored and pleased to be able to read our detailed introduction and we will try our best to enable you a better understanding of our CRT-261 Test Tutorial study materials better.

So, buy our products immediately! To meet the needs of users, and to keep up with the trend of the examination outline, our products will provide customers with larest version of our products.

CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers wants to maintain Service Level Agreements on its customer cases.
Customers are provided different service levels based on their Services agreement. The VP of
Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.
Which Service Cloud feature should the Consultant recommend to address this requirement?
A. Entitlements and Milestones
B. Case Assignment
C. Case Escalation
D. Salesforce Console
Answer: A

QUESTION NO: 2
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
A. Use a workflow rule to send an email to the product manager
B. Use an escalation rule to move cases into the product manager queue
C. Use Chatter case feed and case teams to monitor cases
D. Use an assignment rule to assign new cases to the product manager
Answer: A

QUESTION NO: 3
Universal Containers is implementing a call center using CTI (Computer-telephony integration).
Which three items, at a minimum, must be implemented and deployed to ensure success?
Choose 3 answers
A. Configure IVR auto response
B. Configure call center definition
C. Install CTI adapter using open CTI
D. Deploy Call Center Directory
E. Assign users to a call center
Answer: B,C,E

QUESTION NO: 4
Universal Containers wants to implement Knowledge to assist agents with the resolution of cases.
Which three recommendations should a consultant make to meet this requirement? Choose 3 answers
A. Enable agents to create their own personal articles.
B. Enable suggested articles on new cases.
C. Create an email template to send articles as PDF attachments.
D. Enable article submission during case close.
E. Enable article customization for open cases.
Answer: B,C,D

QUESTION NO: 5
Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?
A. All of the above
B. Reads the case
C. Adds a related comment to the case
D. Adds an activity or sends an email from the case record
E. Edits the case
Answer: E

On Shobhadoshi website you can free download part of the exam questions and answers about Salesforce certification The Open Group OGEA-103 exam to quiz our reliability. By visit our website, the user can obtain an experimental demonstration, free after the user experience can choose the most appropriate and most favorite Microsoft AZ-204 exam questions download. Palo Alto Networks SecOps-Pro - If you do not have participated in a professional specialized training course, you need to spend a lot of time and effort to prepare for the exam. Quickly purchase our ISTQB CTAL-TM-001 study materials we will certainly help you improve your competitiveness with the help of our ISTQB CTAL-TM-001 simulating exam! Palo Alto Networks NetSec-Pro - If you choose Shobhadoshi, we promise that we will try our best to help you pass the exam and also provide you with one year free update service.

Updated: May 28, 2022