And if you get any questions, please get contact with us, our staff will be online 24/7 to solve your problems all the way. Before you place orders, you can download the free demos of CRT-261 Questions practice test as experimental acquaintance. Once you decide to buy, you will have many benefits like free update lasting one-year and convenient payment mode. You only need to spend 20-30 hours practicing with our Certification Preparation for Service Cloud Consultant learn tool, passing the exam would be a piece of cake. For customers who are bearing pressure of work or suffering from career crisis, Certification Preparation for Service Cloud Consultant learn tool of inferior quality will be detrimental to their life, render stagnancy or even cause loss of salary. And if you buy our CRT-261 Questions exam materials, then you will find that passing the exam is just a piece of cake in front of you.

Salesforce Service Cloud Consultant CRT-261 We have always advocated customer first.

Salesforce Service Cloud Consultant CRT-261 Questions - Certification Preparation for Service Cloud Consultant Our ability of improvement is stronger than others. As you know, we are now facing very great competitive pressure. We need to have more strength to get what we want, and Latest Test CRT-261 Questions And Answers exam dumps may give you these things.

At the same time, all operation of the online engine of the CRT-261 Questions training practice is very flexible as long as the network is stable. In order to save you a lot of installation troubles, we have carried out the online engine of the CRT-261 Questions latest exam guide which does not need to download and install. This kind of learning method is convenient and suitable for quick pace of life.

Salesforce CRT-261 Questions - It is useless if you do not prepare well.

Annual test syllabus is essential to predicate the real CRT-261 Questions questions. So you must have a whole understanding of the test syllabus. After all, you do not know the CRT-261 Questions exam clearly. It must be difficult for you to prepare the CRT-261 Questions exam. Then our study materials can give you some guidance. All questions on our CRT-261 Questions study materials are strictly in accordance with the knowledge points on newest test syllabus. Also, our experts are capable of predicating the difficult knowledge parts of the CRT-261 Questions exam according to the test syllabus. We have tried our best to simply the difficult questions. In order to help you memorize the CRT-261 Questions study materials better, we have detailed explanations of the difficult questions such as illustration, charts and referring website. Every year some knowledge is reoccurring over and over. You must ensure that you master them completely.

As we all know, time and tide wait for no man. And our CRT-261 Questions practice engine will be your best friend to help you succeed.

CRT-261 PDF DEMO:

QUESTION NO: 1
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows: A work order is submitted to a field service team to perform a technical review.
After the technical review is closed, an agent needs to contact the customers to review the activities.
Cases can only be closed after the customer review has been completed.
Universal Containers needs to determine whether the work orders and customer contacts should be stored as child cases or on a related custom object.
Which three aspects should the consultant consider to meet these requirements?
Choose 3 answers
A. Case closure rules on the original case
B. Visibility and access to the work order records
C. Work order and customer contact escalation requirements
D. Account team relationship to the primary contact
E. Total number of account and contact records in the database
Answer: A,B,C

QUESTION NO: 2
Universal Containers wants to deploy the Service Cloud to its contact centers located across
North America, Europe, and Asi a. The company wants standardized contact center processes and reporting implemented in its centers worldwide.
Which approach should a consultant recommend in this scenario?
A. Recommend that the VP of Worldwide Support design a global template to provide a clear vision and tandardization.
B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
C. Assign teams in each major contact center to design a solution unique to its needs and have an analyst build a combined report.
D. Recommend utilizing out-of-the-box functionality to reduce cost and ensure one worldwide process and reporting.
Answer: B

QUESTION NO: 3
A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.
Which two steps should be completed to meet this request? Choose 2 answers
A. Create an Entitlement Process.
B. Configure Service Contracts.
C. Set up Milestones.
D. Enable Work Orders.
Answer: A,C

QUESTION NO: 4
Universal Containers has determined that case list views are slow to load because of the large number of cases in the system.
Which two actions will improve the performance of the list views? Choose 2 answers
A. Reduce the number of fields displayed
B. Restrict visibility of the views
C. Filter the views by case owner
D. Remove filter criteria from the views
Answer: A,C

QUESTION NO: 5
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a
Consultant suggest to help decrease customer wait times? Choose 2 answers
A. Set up analytical snapshots to capture key case information and create historical trending reports.
B. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
Answer: B,D

When you try our part of Salesforce certification Microsoft GH-100 exam practice questions and answers, you can make a choice to our Shobhadoshi. Now Shobhadoshi provide you a effective method to pass Salesforce certification HP HP2-I78 exam. Microsoft MB-280 - Selecting Shobhadoshi, you will be an IT talent. Now you can free download part of practice questions and answers of Salesforce certification SAP C-S4CFI-2504 exam on Shobhadoshi. People who have got Salesforce Cloud Security Alliance CCSK certification often have much higher salary than counterparts who don't have the certificate.

Updated: May 28, 2022